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Client Success Strategist
2 weeks ago
Job Summary: Client Success Strategist
Company Overview:
Becoming a Client Success Strategist at Benby Enterprises, Inc. means driving business growth, building lasting relationships with key clients, and contributing to the company's overall success. You'll have the opportunity to leverage your analytical, interpersonal, and technical skills to create and execute customized plans that meet client needs and exceed expectations.
Duties and Responsibilities:
- Build and maintain trust-based relationships with key account decision-makers through active listening, empathy, and timely follow-up;
- Develop comprehensive understanding of client businesses, markets, and goals to identify areas for improvement and opportunities for growth;
- Design and implement tailored plans to drive sales growth, improve product visibility, and enhance client satisfaction;
- Negotiate agreements and contracts with suppliers, partners, and other stakeholders to secure competitive pricing and favorable terms;
- Serve as a single point of contact for key account stakeholders, addressing concerns, resolving issues, and escalating matters when necessary;
- Collaborate with cross-functional teams to ensure aligned execution of client-facing initiatives and delivery of promised value;
- Provide regular updates on sales performance, pipeline developments, and business outcomes.
Qualifications:
- Bachelor's degree in any field, preferably with relevant experience in FMCG;
- Proven expertise in account management, relationship-building, and business development;
- Outstanding analytical, communication, and problem-solving skills;
- Ability to adapt to changing priorities and deliver results in a fast-paced environment.
