Client Success Associate

2 weeks ago


Cebu City, Central Visayas, Philippines Software Club Full time
Job Description

As a Content Engagement Associate at Software Club, your main responsibility is to engage clients through our platform, Lighthouse. This entails monitoring client activity, identifying trends, and creating personalized content recommendations.

  1. Monitor client engagement metrics and analyze how they use our platform.
  2. Identify trends and behaviors in client activity and create tailored content suggestions.
  3. Communicate new content releases, platform updates, features, and events to clients through emails or newsletters.
  4. Coordinate with internal stakeholders to address client inquiries and concerns.
  5. Resolve platform-related issues to maintain a positive client experience.


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