Technical Support Team Lead

4 hours ago


Ortigas Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

Job Summary

Cepat Kredit Financing Inc. is seeking a highly skilled Technical Support Team Lead to manage the day-to-day operations of our technical support team. As a key member of our IT department, you will be responsible for ensuring timely and efficient resolution of all IT-related issues.

About the Role

The Technical Support Team Lead will oversee a team that provides direct technical support to employees, troubleshooting and resolving hardware and software problems. You will be accountable for maintaining a high standard of customer service and satisfaction, ensuring all systems operate smoothly, and ensuring issues are resolved within agreed SLAs.

Key Responsibilities

  • Lead the technical support team in troubleshooting, diagnosing, and resolving hardware, software, and network issues.
  • Manage and prioritize support tickets to ensure timely resolution based on severity and impact.
  • Maintain an up-to-date knowledge base for common problems and solutions.
  • Oversight of installations, updates, and patches for software and hardware as needed.
  • Provide reports on team performance, ticket resolution times, and user satisfaction to management.
  • Ensure adherence to best practices for troubleshooting and system monitoring.
  • Maintain excellent communication with end users, ensuring they are informed of issue statuses and resolutions.

Requirements

  • Graduate of Information Technology, Computer Science, or any related courses.
  • Proven experience as a Technical Support Lead or 3+ years' experience in technical support, help desk, or IT administration roles.
  • Possess strong knowledge of Windows and MacOS.
  • Familiarity with remote support tools, network monitoring and ticketing systems.
  • In-depth knowledge of IT infrastructure, systems, and networking.
  • Strong analytical and problem-solving skills.
  • Ability to communicate complex technical concepts to non-technical users.
  • Experience with ticketing systems and remote support tools.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Excellent leadership skills and the ability to motivate a team.
  • Proactive approach to identifying potential issues and preventing problems.
  • Ability to work under pressure and meet deadlines.
  • Effective delegation and prioritization skills.


  • Ortigas, Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

    The Technical Support Lead will be responsible for managing the day-to-day operations of the technical support team, ensuring timely and efficient resolution of all IT-related issues. The individual will oversee a team that provides direct technical support to employees, troubleshooting and resolving hardware and software problems. The lead will be...


  • Ortigas, Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

    The Technical Support Lead will be responsible for managing the day-to-day operations of the technical support team, ensuring timely and efficient resolution of all IT-related issues. The individual will oversee a team that provides direct technical support to employees, troubleshooting and resolving hardware and software problems. The lead will be...


  • Ortigas, Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

    Job Title: Technical Support Team Lead - IT Operations ManagerAbout Us:Cepam Kredit Financings, Inc. is a leading provider of innovative financial solutions.Overview:The Technical Support Team Lead will oversee the day-to-day operations of the technical support team ensuring timely and efficient resolution of all IT-related issues.Salary Range: $60,000 -...


  • Ortigas, Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

    About CEPAT KREDIT FINANCING INC.">We are a leading financial institution dedicated to providing innovative solutions to our customers. Our team is passionate about delivering exceptional service and supporting the growth of our community.">Job Title: Technical Support Team Lead - Expert in IT Infrastructure">Salary: $85,000 per annum (estimated)">Job...


  • Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

    The Technical Support Lead will be responsible for managing the day-to-day operations of the technical support team, ensuring timely and efficient resolution of all IT-related issues. The individual will oversee a team that provides direct technical support to employees, troubleshooting and resolving hardware and software problems. The lead will be...


  • Ortigas, Philippines Gratitude Philippines Full time

    We are Gratitude Philippines, a leading provider of technical support services. We are seeking an experienced Technical Support Representative to join our team.About the Role:This is a challenging and rewarding role that requires excellent communication skills, problem-solving abilities, and a strong work ethic.Key Responsibilities:To provide high-quality...


  • Ortigas, Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

    We are looking for a proactive and customer-focused Technical Support Associate to provide exceptional assistance to our clients and users. This role involves troubleshooting technical issues, resolving customer inquiries, and ensuring a smooth user experience with our products and services. The ideal candidate will have strong technical knowledge, excellent...


  • Ortigas, Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

    We are looking for a proactive and customer-focused Technical Support Associate to provide exceptional assistance to our clients and users. This role involves troubleshooting technical issues, resolving customer inquiries, and ensuring a smooth user experience with our products and services. The ideal candidate will have strong technical knowledge, excellent...


  • Ortigas, Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

    We are seeking a highly skilled and customer-focused Technical Support Associate to provide exceptional assistance to our clients and users.About the RoleThis role involves troubleshooting technical issues, resolving customer inquiries, and ensuring a smooth user experience with our products and services. The ideal candidate will have strong technical...


  • Ortigas, Philippines RecruiterPH Full time

    Job Title: Senior Technical Support SpecialistWe are seeking a skilled and experienced IT professional to join our team as a Senior Technical Support Specialist at RecruiterPH. This role is perfect for individuals with a passion for resolving technical issues and providing exceptional customer service.About the RoleIn this position, you will be responsible...


  • Ortigas, Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

    We are seeking a highly skilled Technical Support Associate to join our team at CEPAT KREDIT FINANCING INC. This role offers a unique opportunity to work with cutting-edge technology and provide exceptional support to our clients.About the RoleAs a Technical Support Associate, you will be responsible for providing timely and effective technical assistance to...


  • Ortigas, Pasig, Philippines J-K Network Services Full time

    Job Title:Senior IT Operations Team Lead - OrtigasCompany Overview:J-K Network Services is a leading provider of IT services, with a strong presence in the Ortigas area. We are committed to delivering high-quality solutions that meet the needs of our clients.About the Role:We are seeking an experienced IT Operations Team Lead to oversee our IT operations in...


  • Ortigas, Philippines RecruiterPH Full time

    Job OverviewWe are seeking a highly experienced Technical Leadership Expert to lead our IT Support team. The successful candidate will have a strong background in managing teams and hands-on experience with Windows/Mac OS environments.Key Responsibilities:Leverage technical expertise to drive business growth and successMentor and develop high-performing IT...


  • Ortigas, Philippines Revtra Pro Inc. Full time

    "● Provide first-level technical support via phone, email, and chat to customers and internal teams. ● Troubleshoot and diagnose hardware and software issues, providing timely resolutions. ● Document all support interactions in the ticketing system, ensuring accurate records of issues and resolutions. ● Collaborate with engineering and product...


  • Ortigas, Philippines Gratitude Philippines Full time

    OverviewWe are Gratitude Philippines, a leading provider of technical support services. Our mission is to deliver exceptional customer experiences through our team of skilled technical support representatives.


  • Ortigas, Philippines Revtra Pro Inc. Full time

    "● Provide first-level technical support via phone, email, and chat to customers and internal teams. ● Troubleshoot and diagnose hardware and software issues, providing timely resolutions. ● Document all support interactions in the ticketing system, ensuring accurate records of issues and resolutions. ● Collaborate with engineering and product...

  • Technical Lead

    19 hours ago


    Ortigas, Pasig City, Philippines eTeam PH Full time

    Define all work items and dependencies required to build the features and functionalities Align with the Project Manager on the overall business outcomes for the modules and delivery timelines Work with cross-functional teams to deliver the technical deliverables within scope, schedule and budget commitments, in accordance with BDO SDLC and Governance...


  • Ortigas, Philippines RecruiterPH Full time

    We are seeking an experienced Technical Support Engineer to join our team at RecruiterPH in Manila. As a Technical Support Specialist, you will play a crucial role in providing enterprise-level assistance to our customers.About the JobAs a Technical Support Specialist for VoIP services, you will be responsible for supporting VoIP applications on Windows...


  • Ortigas, Philippines RecruiterPH Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at RecruiterPH. This is a fantastic opportunity to leverage your technical expertise and exceptional communication skills to deliver top-notch support to our clients.


  • Ortigas, Pasig, Philippines J-K Network Services Full time

    At J-K Network Services, we are seeking a skilled IT Operations Team Lead with hands-on technical expertise and a strong background in Firewall (FW) technologies.This role involves overseeing offices in various locations while managing shift workload, escalating resource needs to management, and ensuring seamless IT operations.We are looking for an ideal...