Technical Support Team Lead

1 month ago


Ortigas Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

Job Title: Technical Support Team Lead - IT Operations Manager

About Us:

Cepam Kredit Financings, Inc. is a leading provider of innovative financial solutions.

Overview:

The Technical Support Team Lead will oversee the day-to-day operations of the technical support team ensuring timely and efficient resolution of all IT-related issues.

Salary Range: $60,000 - $80,000 per annum

About the Role:

We are seeking a highly skilled Technical Support Team Lead to manage our IT support team, providing direct technical assistance to employees, troubleshooting hardware and software problems and maintaining customer satisfaction.

Key Responsibilities:

  • Lead the technical support team in troubleshooting diagnosing and resolving hardware software and network issues.
  • Manage and prioritize support tickets ensuring timely resolution based on severity and impact.
  • Maintain an up-to-date knowledge base for common problems and solutions.
  • Oversee installations updates and patches for software and hardware as needed.
  • Provide reports on team performance ticket resolution times and user satisfaction to management.
  • Ensure adherence to best practices for troubleshooting and system monitoring.
  • Maintain excellent communication with end users ensuring they are informed of issue statuses and resolutions.

Requirements:

  • Graduate of Information Technology Computer Science or any related courses.
  • Proven experience as a Technical Support Lead or 3+ years' experience in technical support help desk or IT administration roles.
  • Preferably has experience working in a high-pressure environment with diverse technical challenges.
  • Strong knowledge of Windows and MacOS.
  • Familiarity with remote support tools network monitoring and ticketing systems.
  • In-depth knowledge of IT infrastructure systems and networking.
  • Strong analytical and problem-solving skills.
  • Ability to communicate complex technical concepts to non-technical users.
  • Experience with ticketing systems and remote support tools.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Excellent leadership skills and the ability to motivate a team.
  • Proactive approach to identifying potential issues and preventing problems.
  • Ability to work under pressure and meet deadlines.
  • Effective delegation and prioritization skills.


  • Ortigas, Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

    The Technical Support Lead will be responsible for managing the day-to-day operations of the technical support team, ensuring timely and efficient resolution of all IT-related issues. The individual will oversee a team that provides direct technical support to employees, troubleshooting and resolving hardware and software problems. The lead will be...


  • Ortigas, Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

    The Technical Support Lead will be responsible for managing the day-to-day operations of the technical support team, ensuring timely and efficient resolution of all IT-related issues. The individual will oversee a team that provides direct technical support to employees, troubleshooting and resolving hardware and software problems. The lead will be...


  • Ortigas, Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

    About CEPAT KREDIT FINANCING INC.">We are a leading financial institution dedicated to providing innovative solutions to our customers. Our team is passionate about delivering exceptional service and supporting the growth of our community.">Job Title: Technical Support Team Lead - Expert in IT Infrastructure">Salary: $85,000 per annum (estimated)">Job...


  • Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

    The Technical Support Lead will be responsible for managing the day-to-day operations of the technical support team, ensuring timely and efficient resolution of all IT-related issues. The individual will oversee a team that provides direct technical support to employees, troubleshooting and resolving hardware and software problems. The lead will be...


  • Ortigas, Philippines Gratitude Philippines Full time

    We are Gratitude Philippines, a leading provider of technical support services. We are seeking an experienced Technical Support Representative to join our team.About the Role:This is a challenging and rewarding role that requires excellent communication skills, problem-solving abilities, and a strong work ethic.Key Responsibilities:To provide high-quality...


  • Ortigas, Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

    We are looking for a proactive and customer-focused Technical Support Associate to provide exceptional assistance to our clients and users. This role involves troubleshooting technical issues, resolving customer inquiries, and ensuring a smooth user experience with our products and services. The ideal candidate will have strong technical knowledge, excellent...


  • Ortigas, Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

    We are looking for a proactive and customer-focused Technical Support Associate to provide exceptional assistance to our clients and users. This role involves troubleshooting technical issues, resolving customer inquiries, and ensuring a smooth user experience with our products and services. The ideal candidate will have strong technical knowledge, excellent...


  • Ortigas, Philippines RecruiterPH Full time

    Job Title: Senior Technical Support SpecialistWe are seeking a skilled and experienced IT professional to join our team as a Senior Technical Support Specialist at RecruiterPH. This role is perfect for individuals with a passion for resolving technical issues and providing exceptional customer service.About the RoleIn this position, you will be responsible...


  • Ortigas, Pasig, Philippines J-K Network Services Full time

    Job Title:Senior IT Operations Team Lead - OrtigasCompany Overview:J-K Network Services is a leading provider of IT services, with a strong presence in the Ortigas area. We are committed to delivering high-quality solutions that meet the needs of our clients.About the Role:We are seeking an experienced IT Operations Team Lead to oversee our IT operations in...


  • Ortigas, Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

    We are seeking a highly skilled Technical Support Associate to join our team at CEPAT KREDIT FINANCING INC. This role offers a unique opportunity to work with cutting-edge technology and provide exceptional support to our clients.About the RoleAs a Technical Support Associate, you will be responsible for providing timely and effective technical assistance to...


  • Ortigas, Philippines Revtra Pro Inc. Full time

    "● Provide first-level technical support via phone, email, and chat to customers and internal teams. ● Troubleshoot and diagnose hardware and software issues, providing timely resolutions. ● Document all support interactions in the ticketing system, ensuring accurate records of issues and resolutions. ● Collaborate with engineering and product...


  • Ortigas, Philippines Revtra Pro Inc. Full time

    "● Provide first-level technical support via phone, email, and chat to customers and internal teams. ● Troubleshoot and diagnose hardware and software issues, providing timely resolutions. ● Document all support interactions in the ticketing system, ensuring accurate records of issues and resolutions. ● Collaborate with engineering and product...


  • Ortigas, Philippines RecruiterPH Full time

    We are seeking an experienced Technical Support Engineer to join our team at RecruiterPH in Manila. As a Technical Support Specialist, you will play a crucial role in providing enterprise-level assistance to our customers.About the JobAs a Technical Support Specialist for VoIP services, you will be responsible for supporting VoIP applications on Windows...


  • Ortigas, Philippines RecruiterPH Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at RecruiterPH. This is a fantastic opportunity to leverage your technical expertise and exceptional communication skills to deliver top-notch support to our clients.


  • Ortigas, Philippines Visaya KPO Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Visaya KPO. The ideal candidate will have excellent technical knowledge and communication skills to provide top-notch support to our clients.About the Role:The Technical Support Specialist will be responsible for providing first-line support to users via various...

  • Technical Lead

    3 months ago


    Ortigas, Philippines Quess Philippines Corp. Full time

    Responsibility:  Work closely with customer and Service Provider Dev team and act as a bridge between technical stakeholders.  Participate in Design hand-over from customer.  Help in build estimation for product backlog items.  Help build team to build complex stories, provide team with technical guidance.  Perform Code Reviews.  Provide...


  • Pasig, National Capital Region, Philippines J-K Network Services Full time

    Job SummaryWe are seeking a highly skilled Financial Support Team Lead to join our team at J-K Network Services.About the RoleThis is a challenging and rewarding opportunity for an experienced Collection Specialist to lead our financial support team. As a key member of our organization, you will be responsible for building relationships with our...

  • Technical Lead

    3 months ago


    Ortigas, Philippines Quess Philippines Corp. Full time

    Responsibility:  Work closely with customer and Service Provider Dev team and act as a bridge between technical stakeholders.  Participate in Design hand-over from customer.  Help in build estimation for product backlog items.  Help build team to build complex stories, provide team with technical guidance.  Perform Code Reviews.  Provide...


  • Ortigas, Pasig City, Philippines HR Network Inc Full time

    About the Role">HR Network Inc is seeking a highly skilled Software Development Team Lead to join our team. This role will be responsible for leading our internal and outsourced development team with all software development and support tasks.">Job Description">The Software Development Team Lead will oversee the design, testing, and implementation of new...


  • Ortigas, Philippines JK Network Services Full time

    Company Profile: A well-know BPO company that offers a digital transformation solutions and IT consulting services Position: Technical Support Analyst Company Industry: BPO Company Work Location: Ortigas Work Schedule: Morning-Mid shift Work Set Up: Onsite Salary: Php 25,000-Php 30,000 Benefits: · Insurance and HMO · Career growth · Company perks · Work...