IT Operations Team Lead

7 hours ago


Ortigas Pasig, Philippines J-K Network Services Full time

At J-K Network Services, we are seeking a skilled IT Operations Team Lead with hands-on technical expertise and a strong background in Firewall (FW) technologies.

This role involves overseeing offices in various locations while managing shift workload, escalating resource needs to management, and ensuring seamless IT operations.

We are looking for an ideal candidate who has extensive experience in managing BPO/IT/ITES environments and a solid understanding of ISO and ITIL frameworks.

The successful candidate will be responsible for supervising 24x7 site operations and staff, managing IT operations, handling escalations, and managing ticketing systems.

In addition, they will oversee incident, request, change, and escalation processes with a focus on performance and service improvement, support infrastructure activities and problem resolution, and coordinate with departments to align with business processes.

A key requirement of this role is the ability to multitask, analyze problems, and manage a team effectively, as well as possess excellent leadership, people management, and communication skills.

Preferred qualifications include 8-12 years of experience in managing BPO/IT/ITES environments, certifications such as CCNA, ITIL, and MCSE, and knowledge of Data Centers, Active Directory, Windows Server, IIS, SQL, and web services.


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