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Senior IT Operations Team Lead

1 month ago

Ortigas Pasig, Philippines J-K Network Services Full time
Job Title:

Senior IT Operations Team Lead - Ortigas

Company Overview:

J-K Network Services is a leading provider of IT services, with a strong presence in the Ortigas area. We are committed to delivering high-quality solutions that meet the needs of our clients.

About the Role:

We are seeking an experienced IT Operations Team Lead to oversee our IT operations in Ortigas, Antipolo, and Tarlac. The successful candidate will have hands-on technical expertise and a strong background in Firewall (FW) technologies.

Responsibilities:
  • Supervise 24x7 site operations and staff.
  • Manage shift workload and escalate resource needs to management.
  • Oversee IT operations, handle escalations, and manage ticketing.
  • Be available on-call 24x7.
  • Lead Incident, Request, Change, and Escalation processes with a focus on performance and service improvement.
  • Support infrastructure activities and problem resolution.
  • Coordinate with departments to align with business processes.
  • Monitor IT systems to support project growth.
  • Conduct gap analysis of existing and required infrastructure.
  • Manage and coordinate the Site/NOC team.
  • Communicate networking issues effectively with clients and employees.
Requirements:
  • 8-12 years of experience in managing BPO/IT/ITES environments.
  • Certifications: CCNA, ITIL, MCSE preferred.
  • Knowledge of Data Centers, Active Directory, Windows Server, IIS, SQL, and web services.
  • Experience with LAN/WAN networking protocols, MPLS, SIP Trunks, and telephony systems.
  • Strong IP troubleshooting skills (TCP/IP, NAT, DHCP, DNS).
  • Excellent leadership, people management, and communication skills.
  • Ability to multitask, analyze problems, and manage a team effectively.
Benefits:

We offer a competitive salary package, including a salary range of Php 65,000 to Php 80,000 per month, depending on experience. Other benefits include a complete benefit package and opportunities for professional growth and development.