Technical Support Specialist
1 month ago
We are Gratitude Philippines, a leading provider of technical support services. We are seeking an experienced Technical Support Representative to join our team.
About the Role:
This is a challenging and rewarding role that requires excellent communication skills, problem-solving abilities, and a strong work ethic.
Key Responsibilities:
- To provide high-quality technical support to customers via phone, email, or chat
- To troubleshoot and resolve complex technical issues in a timely and professional manner
- To work collaboratively with internal teams to ensure seamless customer experiences
- To meet or exceed performance targets, including first-call resolution rates and customer satisfaction scores
Requirements:
- A minimum of 2 years' experience in technical support or a related field
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment and adapt to changing priorities
- Amenable to working on-site when required
What We Offer:
- A competitive salary package of P57,000 per month
- Ongoing training and development opportunities to enhance your technical skills
- A dynamic and supportive work environment with a strong focus on teamwork and collaboration
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