Technical Support Specialist

1 month ago


Ortigas, Philippines Gratitude Philippines Full time

We are Gratitude Philippines, a leading provider of technical support services. We are seeking an experienced Technical Support Representative to join our team.

About the Role:

This is a challenging and rewarding role that requires excellent communication skills, problem-solving abilities, and a strong work ethic.

Key Responsibilities:

  • To provide high-quality technical support to customers via phone, email, or chat
  • To troubleshoot and resolve complex technical issues in a timely and professional manner
  • To work collaboratively with internal teams to ensure seamless customer experiences
  • To meet or exceed performance targets, including first-call resolution rates and customer satisfaction scores

Requirements:

  • A minimum of 2 years' experience in technical support or a related field
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and adapt to changing priorities
  • Amenable to working on-site when required

What We Offer:

  • A competitive salary package of P57,000 per month
  • Ongoing training and development opportunities to enhance your technical skills
  • A dynamic and supportive work environment with a strong focus on teamwork and collaboration


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