Senior Technical Support Specialist
1 month ago
We are seeking a skilled and experienced IT professional to join our team as a Senior Technical Support Specialist at RecruiterPH. This role is perfect for individuals with a passion for resolving technical issues and providing exceptional customer service.
About the RoleIn this position, you will be responsible for troubleshooting and resolving technical issues related to software, hardware, and network configurations. You will work closely with customers to understand their problems and provide step-by-step solutions to resolve their technical issues.
As a Senior Technical Support Specialist, you will be expected to:
- Diagnose and troubleshoot complex technical issues
- Provide timely and accurate feedback to customers
- Maintain detailed logs of downtime, repair, and meter charges
- Develop and maintain technical knowledge in the form of notes and manuals
- Collaborate with internal teams to resolve unresolved issues
To be successful in this role, you must have:
- A minimum of 4 years' experience in a similar role, such as Technical Support Engineer, Desktop Support Engineer, or Help Desk Technician
- Hands-on experience with Windows/Mac OS environments
- Excellent problem-solving and communication skills
- The ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications
As a Senior Technical Support Specialist at RecruiterPH, you can expect:
- A competitive salary range of $45,000 - $60,000 per year
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
RecruiterPH is a leading recruitment agency dedicated to connecting top talent with exciting job opportunities. We value innovation, teamwork, and customer satisfaction.
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