Real Estate Virtual Support Specialist

1 month ago


Manila, National Capital Region, Philippines AG Assists Full time

We are seeking a skilled Real Estate Virtual Support Specialist to join our team at AG Assists.

Job Description:

A Real Estate Virtual Support Specialist is responsible for providing exceptional support to our clients in the real estate industry.

Responsibilities:

  • Client Support and Communication: Act as the primary point of contact for clients, responding to inquiries via email and chat in a timely and professional manner.
  • Account Management: Assist clients with account setup, subscription management, and any required configurations to ensure seamless experience.
  • Process Improvement: Continuously evaluate and improve client experience by ensuring they receive necessary resources, from setting up accounts to guiding them through new features.
  • Scheduling and Administrative Support: Assist clients with scheduling sessions, managing bookings, and handling cancellation schedules efficiently.
  • Knowledge Sharing and Continuous Learning: Stay updated with product updates, company policies, and support best practices to provide high-quality support.

Qualifications:

  • Excellent Communication Skills: Possess excellent written and verbal communication skills to effectively interact with clients.
  • Prior Experience: Preferably have prior experience in customer service, technical support, or virtual assistance.
  • Industry Knowledge: Familiarity with real estate transactions, contracts, and industry terminology is highly desirable.
  • Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and real estate software/tools is essential.
  • Organizational Abilities: Strong organizational and time management abilities to handle multiple tasks efficiently.
  • Attention to Detail: Maintain attention to detail and accuracy when handling documentation and data.
  • Collaboration and Patience: Ability to work independently and collaboratively in a virtual team environment, with patience and professionalism when interacting with challenging customers or situations.

Salary Estimate: $45,000 - $65,000 per year based on location and experience.



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