Support Advocate

2 days ago

Antipolo City, Calabarzon, Philippines beBeeCustomer Full time ₱1,200,000 - ₱2,000,000
Customer Support Role

About the position: Ensuring exceptional customer experiences is vital for our service. We seek individuals to help us create an innovative, customer-centric fintech platform.

Responsibilities
  • Effective communication with B2C customers to resolve queries efficiently
  • Liaise with internal teams to investigate and find resolutions for complex issues
  • Develop in-depth knowledge of all areas of B2C at Paysend, prioritizing customer needs
  • Continuously improve processes, identifying trends and escalating concerns as necessary
  • Review current systems and make recommendations for enhancements that benefit the customer or enable self-service
Requirements
  • Previous experience working in a CS environment, preferably B2C
  • Strong communication skills and sound decision-making abilities
  • Ability to take ownership of tasks and investigations, driving outcomes
  • Self-motivated with strong organizational skills and analytical approach to problem-solving
  • Effective interpersonal skills to communicate with internal and external stakeholders
  • Capacity to work under pressure with varying deadlines and priorities
  • Analytical mindset to identify trends and implement corrective actions
  • Ability to work independently and collaboratively as part of a team
Desired Skills/Experience
  • Knowledge of general operations within financial services and FinTech
  • Experience working in a Financial Services or FinTech company
  • Familiarity with Zendesk (or similar CRM) and its functionality
  • Understanding of KYC and/or AML principles
Why This Opportunity?
  • Make a Global Impact: Contribute directly to millions of users worldwide
  • Accelerate Your Career: Benefit from internal mobility, mentorship programs, and continuous learning opportunities
  • Thrive in a Connected Organization: Collaborate with colleagues across international hubs
  • Join a Principle-Driven Culture: Work in an organization guided by strong values that support achievement
  • Enjoy Competitive Compensation: Receive a competitive salary, flexible work arrangements, and comprehensive benefits

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