Support Advocate Opportunity

3 days ago

Antipolo City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱30,000 - ₱35,000
Job Overview

We are seeking a Customer Support Champion to join our growing team. As the first point of contact for clients, you will own customer communications from initial request through to resolution.

This is an 18-month fixed term contract opportunity to be part of a global SaaS scale-up organization in hyper growth mode. Our platform automates proposals, client agreements, billing and payment collection to reduce late payments, unbilled work and repetitive admin.

About the Role

You will play a key role in scaling our support function, maintaining knowledge base resources, improving processes and collaborating closely with teams across the business. Your primary working hours will be between 2:00 PM – 10:00 PM PH Time, Tuesday through Saturday.

Key Responsibilities
  • Be a product expert and maintain up-to-date knowledge about our platform's capabilities.
  • Support clients via Intercom and occasional phone conversations, owning customer communications and issues from initial contact until resolution.
  • Collect feedback from clients and influence the direction of our product.
  • Identify issues and engage with the development team to escalate bugs, solve problems or obtain missing information.
  • Develop and improve processes to scale support with the growing business.
  • Create and maintain internal and client-facing documentation such as knowledge base articles.
Qualifications
  • Prior experience in a customer support role.
  • Proficiency with various software systems including Zapier, Slack, Zoom, Loom, Client Success, Google Work, Atlassian, Intercom.
  • Strong written and verbal communication skills for creating professional documents and presentations.
  • Effective time management and organizational skills.
  • Able to listen to concerns and handle criticism without taking it personally.
  • Foster robust and articulate dialogue while maintaining an open mind.
  • Able to work autonomously and as part of a team.
Benefits
  • Competitive salary and employee stock options from day one.
  • Health, dental and vision benefits from day one.
  • Education allowance and professional development funding.
  • Flexible working options and home office support.
  • Employee recognition and wellness programs.
EQUAL OPPORTUNITIES EMPLOYER

We are committed to providing equal opportunities for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. We welcome applications from individuals who share our values and are passionate about delivering exceptional customer support.

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