Customer Experience Advocate

10 hours ago

Antipolo City, Calabarzon, Philippines beBeeCustomer Full time ₱18,000 - ₱24,000
**Job Title: Customer Experience Advocate**

We are seeking a highly skilled and passionate customer service representative to join our team as a Customer Experience Advocate. This role requires excellent communication skills, a passion for technology, and the ability to resolve complex technical issues with ease.

The ideal candidate will be responsible for providing exceptional customer experiences, guiding customers through step-by-step solutions, and efficiently resolving technical issues in a fast-paced environment.

You will also be expected to multitask across systems and applications, analyze complex technical issues, and effectively prioritize and manage your time to deliver outstanding results.

Key Responsibilities:
  • Customer Service: Provide timely and effective support to customers via email, chat, or phone.
  • Troubleshooting: Analyze and resolve complex technical issues with ease, providing comprehensive issue resolution.
  • Communication: Tailor communication style to different audiences, ensuring clear and concise information is provided.
Requirements:
  • English Language Proficiency: Strong spoken and written English (at least C1).
  • Experience: Minimum 1 year professional customer service experience or equivalent customer-facing role.
  • Skill Set: Experience supporting customers via email, chat, or phone, with a passion for customer service and ownership of the customer experience.
  • Personal Qualities: Self-management, independent work, organized, detail-oriented, solution-driven, and able to provide compensation when necessary.
Preferred Qualifications:
  • Technical Skills: Knowledge of Office 360, experience with Zendesk, ServiceDesk, or Freshdesk, and typing speed of at least 40 WPM while chatting with customers.
  • e-Commerce Expertise: Interest in e-commerce with possible previous experience leading e-commerce clients.

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