Implementation Process Manager

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeImplementation Full time ₱900,000 - ₱1,200,000
Customer Implementation Expert

Workstream is a mission-driven company that builds an all-in-one HR, payroll, and hiring platform for managing the hourly workforce.

The market has been underserved by technology, with 2.7 billion hourly workers making up 80% of the global workforce. Workstream has been purpose-built for the hourly workforce to help businesses and their employees thrive.

Key Responsibilities
  • Lead new client onboarding for mid/large-sized clients during the first 60 to 90 days.
  • Define and maintain the implementation program for small to medium clients, including timeline, stakeholders, key deliverables, and technical requirements.
  • Own the end-to-end implementation process for assigned accounts, including successful software adoption and training to drive client success.
  • Set accurate expectations with clients and internal stakeholders.
  • Communicate progress with Account Executives and Customer Success Managers.
  • Assist with high-severity requests or issue escalations as needed.
  • Participate in cross-functional groups to improve communications, tools, and products.
  • Lead kickoff calls daily with new customers.
  • Oversee complex process design and setup and become an expert in Workstream to guide new users.
  • Maintain clear records of client activity, notes, and next steps in the success software.
  • Deliver user training and develop supporting manuals and processes to ensure user adoption of key features.
  • Incorporate feedback to drive continuous improvements in onboarding; build templates from assigned clients.
  • Design programs (high and low touch) that help customers realize value from Workstream.
Requirements
  • You enjoy working with customers and excel at delighting them.
  • Project-minded with the ability to manage multiple pieces and stakeholders to help a customer go live.
  • Detail-oriented with strong analytical and communication skills.
  • Entrepreneurial, hungry, passionate, and tech-savvy.
  • Long-term interest in growing with a startup (2 to 4 years).
  • Empathetic to customer needs and adaptable to changing processes.
  • Willing to attend occasional in-person meetings.
  • Has a high-speed and stable internet connection (at least 20 Mbps) and can provide a speed test screenshot upon request.
Preferred Qualifications
  • Customer-facing implementation experience: at least 3 years onboarding new clients for a SaaS company, preferably managing larger, more complex implementations.
  • Payroll experience: experience with US payroll, either in an implementation role or in-house payroll management.
  • Basic spreadsheet/database skills with ability to learn quickly.

This position offers a unique opportunity to grow with a startup. We are seeking a dedicated and passionate individual to join our team as a Customer Implementation Specialist.

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