Customer Relations Service Manager: Leadership Excellence

5 days ago


Makati City, National Capital Region, Philippines Your Go to Recruiter Full time

About the Role:

We are seeking a seasoned Customer Relations Service Manager to spearhead our Engineering support team. In this role, you will be responsible for implementing departmental re-engineering and monitoring compliance across various sections.

Key Responsibilities:

  • Spearhead the implementation of departmental re-engineering and ensure ongoing monitoring of compliance across each section.
  • Measure stage-by-stage development of on-going improvement by regularly visiting key customers to acquire service performance feedback.
  • Formulate system improvements for the Engineering support group, including the Service Coordinators, Engineering Clerks, Customer Relations Officers, and Data Encoders.
  • Negotiate service contracts with clients.
  • Establish and develop systems and procedures for handling service requirements.
  • Monitor and evaluate cost-saving measures for office supplies and maintenance.
  • Maintain close liaison with customers and principals.
  • Assist and monitor service schedules and operations.
  • Act as Officer-In-Charge for office management in the absence of the Engineering & Service Senior Manager.
  • Prioritize and resolve service complaints and accounts receivables through regular meetings with Engineering Supervisors.
  • Coordinate with different departments regarding commitments, service standards, and updates on equipment repairs.

Hiring Range: PHP 55,000 - 60,000



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