Customer Relations Service Manager: Leadership Excellence
5 days ago
About the Role:
We are seeking a seasoned Customer Relations Service Manager to spearhead our Engineering support team. In this role, you will be responsible for implementing departmental re-engineering and monitoring compliance across various sections.
Key Responsibilities:
- Spearhead the implementation of departmental re-engineering and ensure ongoing monitoring of compliance across each section.
- Measure stage-by-stage development of on-going improvement by regularly visiting key customers to acquire service performance feedback.
- Formulate system improvements for the Engineering support group, including the Service Coordinators, Engineering Clerks, Customer Relations Officers, and Data Encoders.
- Negotiate service contracts with clients.
- Establish and develop systems and procedures for handling service requirements.
- Monitor and evaluate cost-saving measures for office supplies and maintenance.
- Maintain close liaison with customers and principals.
- Assist and monitor service schedules and operations.
- Act as Officer-In-Charge for office management in the absence of the Engineering & Service Senior Manager.
- Prioritize and resolve service complaints and accounts receivables through regular meetings with Engineering Supervisors.
- Coordinate with different departments regarding commitments, service standards, and updates on equipment repairs.
Hiring Range: PHP 55,000 - 60,000
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