Customer Service Specialist
2 days ago
EPS Staffing Service Group, Inc. is seeking a highly skilled Customer Service Executive to join their team. The ideal candidate will have excellent communication skills, a strong understanding of customer service principles, and experience working with luxury brands.
**Key Responsibilities:**
* Provide exceptional customer service to retail clients via phone, email, and chat.
* Resolve customer complaints and issues in a timely and professional manner.
* Collaborate with internal teams to achieve sales and customer satisfaction goals.
* Stay up-to-date on product knowledge and market trends.
**Requirements:**
* 10/10 English fluency with an American accent.
* At least 5 years of experience in customer service or a related field.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
* Strong problem-solving skills and attention to detail.
**Perks:**
* 1-year contract with EPS Management.
* HMO enrollment with no dependents.
* Basic salary PHP50,000 + 13th month pay.
* Remote work setup with a laptop provided.
**Work Schedule:**
* Eastern US time zone.
* Must have stable internet connection at home.
* Work on weekends and Philippine public holidays.
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