Strategic Operations Manager for Service Excellence
2 weeks ago
At Filinvest Group, we are seeking a highly experienced and skilled Strategic Operations Manager for Service Excellence. In this role, you will be responsible for managing all functional aspects of service management, change, and continuous improvement within our organization.
About the Role:
The successful candidate will have at least 7-10 years of experience in service support functions with a comprehensive understanding of service management concepts, operational excellence, and continuous improvement processes and procedures. They will also have experience in project management and shared services centers. The ideal candidate will possess strong leadership and management skills, as well as excellent interpersonal and relationship-building skills to help shape and model the desired culture.
Key Responsibilities:
- Manage all functional aspects of service management, change, and continuous improvement
- Develop and implement process improvements to increase efficiency and effectiveness
- Lead large teams during periods of significant change
- Drive business growth through strategic thinking and planning
Requirements:
- At least 7-10 years of experience in service support functions
- Strong knowledge of finance and accounting, HR, admin, and IT principles and processes
- Ability to build strong internal and external customer relationships
- Proven ability to manage and lead large teams
What We Offer:
We offer a competitive salary range of $80,000 - $120,000 per year, depending on experience. This is a fantastic opportunity to join a dynamic team and make a real impact on our organization's success.
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