Customer Relations Service Manager

4 weeks ago


Makati City, National Capital Region, Philippines Your Go to Recruiter Full time
Job Title: Customer Relations Service Manager

We are seeking a highly skilled and experienced Customer Relations Service Manager to join our team at Your Go to Recruiter.

Key Responsibilities:
  • Develop and implement strategies to improve customer satisfaction and service delivery.
  • Lead a team of customer relations officers and engineers to ensure seamless service operations.
  • Negotiate service contracts and establish systems and procedures for handling service requirements.
  • Monitor and evaluate cost-saving measures for office supplies and maintenance.
  • Maintain close liaison with customers and principals to ensure effective communication and issue resolution.
  • Assist and monitor service schedules and operations to ensure timely and efficient delivery of services.
  • Act as Officer-In-Charge for office management in the absence of the Engineering & Service Senior Manager.
  • Coordinate with different departments to ensure commitments, service standards, and equipment repairs are up-to-date.
  • Perform other related tasks as assigned by management.
Requirements:
  • Graduate of any engineering course, with a licensed Mechanical Engineer being an advantage.
  • At least five (5) years of customer service experience as a Manager.
  • Knowledgeable in kitchen, laundry equipment, and air-conditioning.
  • Good customer service, negotiation, and presentation skills.
  • High proficiency in MS Office, especially in MS Excel.
HIRING RANGE:

Php 55,000



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