Customer Relations Service Manager
4 weeks ago
We are seeking a highly skilled and experienced Customer Relations Service Manager to join our team at Your Go to Recruiter.
Key Responsibilities:- Develop and implement strategies to improve customer satisfaction and service delivery.
- Lead a team of customer relations officers and engineers to ensure seamless service operations.
- Negotiate service contracts and establish systems and procedures for handling service requirements.
- Monitor and evaluate cost-saving measures for office supplies and maintenance.
- Maintain close liaison with customers and principals to ensure effective communication and issue resolution.
- Assist and monitor service schedules and operations to ensure timely and efficient delivery of services.
- Act as Officer-In-Charge for office management in the absence of the Engineering & Service Senior Manager.
- Coordinate with different departments to ensure commitments, service standards, and equipment repairs are up-to-date.
- Perform other related tasks as assigned by management.
- Graduate of any engineering course, with a licensed Mechanical Engineer being an advantage.
- At least five (5) years of customer service experience as a Manager.
- Knowledgeable in kitchen, laundry equipment, and air-conditioning.
- Good customer service, negotiation, and presentation skills.
- High proficiency in MS Office, especially in MS Excel.
Php 55,000
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