Customer Service Excellence Coordinator
1 month ago
At Lexie Staffing and Business Consulting, we're seeking a skilled Customer Service Excellence Coordinator to join our team. This role involves delivering exceptional customer experiences through various communication channels.
About the RoleWe are looking for a professional who can provide top-notch support to our customers via phone, chat, SMS, or email. As a key member of our contact center, you will be responsible for resolving customer inquiries in a timely and efficient manner.
Key Responsibilities:- Provide excellent customer service through various communication channels, ensuring high levels of customer satisfaction
- Analyze and resolve customer complaints in a fair and professional manner
- Collaborate with internal teams to ensure seamless customer experience across all touchpoints
We offer a competitive salary range of $45,000 - $65,000 per annum, depending on experience. In addition to your salary, you'll enjoy a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
RequirementsTo succeed in this role, you'll need:
- A degree in a relevant field (e.g., business, communications, or customer service)
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- Experience in customer service or a related field is highly desirable
Please note that the estimated salary range is based on national averages and may vary depending on location and other factors.
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