Workforce Planning Specialist
2 days ago
Company Overview
J-K Network Services is a leading provider of innovative staffing solutions. With a strong focus on workforce management, the company combines technical and functional expertise with extensive knowledge across various industries to drive business success.
With a sustained track record of excellence, J-K Network Services has earned recognition from Deloitte Global for its outstanding achievements. The company offers a flexible and scalable global delivery strategy that leverages onshore and offshore capabilities to boost efficiency and productivity while optimizing costs.
Position: Workforce Analyst
Industry: IT Company
Location: Antipolo City
Salary Offer: Php38,000-Php40,000
Work Schedule: Nightshift
Work Set Up: Onsite
Benefits:
- Government Mandated Benefits
- Sick Leave Credits
- Vacation Leave Credits
- 13th Month Pay
- HMO
Job Requirements:
- Bachelor's degree holder
- 2-3 years' experience in the Workforce Management field
- Experience in BPO company is an advantage
- Willing to work on night shift schedule
- Amenable to attend interviews
- Can start as soon as possible
Job Responsibilities:
- Create a staffing schedule
- Gather, examine, evaluate, and interpret pertinent data to pinpoint workforce issues
- Create reports on workforce analysis for business requirements
- Make suggestions for staff enhancements to lower costs and boost customer experience
- Produce ad hoc and regular reports on various CS metrics and KPIs
- To support operations, provide regular reports and data trends with performance information
- Address changes in service levels
- Other tasks may be assigned from time to time
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