Workforce Planning Specialist

2 days ago


Antipolo City, Calabarzon, Philippines J-K Network Services Full time

Company Overview

J-K Network Services is a leading provider of innovative staffing solutions. With a strong focus on workforce management, the company combines technical and functional expertise with extensive knowledge across various industries to drive business success.

With a sustained track record of excellence, J-K Network Services has earned recognition from Deloitte Global for its outstanding achievements. The company offers a flexible and scalable global delivery strategy that leverages onshore and offshore capabilities to boost efficiency and productivity while optimizing costs.


Position: Workforce Analyst

Industry: IT Company

Location: Antipolo City

Salary Offer: Php38,000-Php40,000

Work Schedule: Nightshift

Work Set Up: Onsite


Benefits:

  • Government Mandated Benefits
  • Sick Leave Credits
  • Vacation Leave Credits
  • 13th Month Pay
  • HMO

Job Requirements:

  • Bachelor's degree holder
  • 2-3 years' experience in the Workforce Management field
  • Experience in BPO company is an advantage
  • Willing to work on night shift schedule
  • Amenable to attend interviews
  • Can start as soon as possible

Job Responsibilities:

  • Create a staffing schedule
  • Gather, examine, evaluate, and interpret pertinent data to pinpoint workforce issues
  • Create reports on workforce analysis for business requirements
  • Make suggestions for staff enhancements to lower costs and boost customer experience
  • Produce ad hoc and regular reports on various CS metrics and KPIs
  • To support operations, provide regular reports and data trends with performance information
  • Address changes in service levels
  • Other tasks may be assigned from time to time


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