Workforce Management Specialist
2 days ago
Job Overview
The Manpower Core Group Inc. is seeking a highly skilled Workforce Management Specialist to join their team. As a key member of the workforce management team, you will be responsible for supervising and monitoring RMG Analysts through coaching and feedback.
Main Responsibilities
- Monitor project performance and communicate with internal and external partners
- Provide guidance to the workforce team about appropriate actions to improve or maintain project performance levels
- Participate in daily business activities from a leadership and decision-making standpoint
- Attend internal and external partner meetings that concern both workforce and reporting
- Monitor team communications for usefulness, timeliness, and accuracy
- Perform tasks as per client or management directive (ad-hoc reports and analysis, call observation)
- Coach, provide feedback, and develop plans for Resource Analysts assigned, including timekeeping management, team attendance management, and regular coaching sessions
Requirements
- Excellent verbal and written communication skills with ability to work effectively in a team environment
- 1-2 years of supervisory experience under the same role
- Strong organizational skills and ability to prioritize effectively
- Exceptional interpersonal skills (negotiation, team-building, positive thinking, can-do attitude)
- At least 95% attendance (excluding planned leave) for the past three months
- Should have at least 'Meeting Expectations' performance for the last three months
- No records of executive escalations and disciplinary actions in the last three months
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