Workforce Management

We are seeking a dynamic and experienced Workforce Supervisor to join our team. As a Workforce Supervisor, you will play a critical role in ensuring the efficient operation of our workforce by overseeing scheduling, performance monitoring, and team management. You will collaborate closely with various departments to optimize workforce utilization and enhance...

We are seeking a dynamic and experienced Workforce Supervisor to join our team. As a Workforce Supervisor, you will play a critical role in ensuring the efficient operation of our workforce by overseeing scheduling, performance monitoring, and team management. You will collaborate closely with various departments to optimize workforce utilization and enhance...

Job DescriptionThe workforce manager is a professional responsible for overseeing and optimizing workforce planning, scheduling and performance management to ensure efficient and effective operations. This role involves analyzing staffing needs, managing workforce data, and collaborating with various departments to align workforce strategies with business...

Job DescriptionThe workforce manager is a professional responsible for overseeing and optimizing workforce planning, scheduling and performance management to ensure efficient and effective operations. This role involves analyzing staffing needs, managing workforce data, and collaborating with various departments to align workforce strategies with business...

Bachelor’s Degree graduate in any related course Minimum of five (5) years experience in workforce management Armed with three (3) years of experience in planning, forecasting, and scheduling in a BPO industry Knowledge or experience in workforce management tools is an advantage Computer literate in using MS Office With strong interpersonal and...

Bachelor’s Degree graduate in any related course Minimum of five (5) years experience in workforce management Armed with three (3) years of experience in planning, forecasting, and scheduling in a BPO industry Knowledge or experience in workforce management tools is an advantage Computer literate in using MS Office With strong interpersonal and...

As a Workforce Supervisor, you will be responsible for overseeing the staffing, scheduling, and performance of a team or department within the organization. Your primary goal will be to ensure efficient and effective use of resources while meeting the needs of the business and maintaining high standards of customer service. Key Responsibilities Develop...

As a Workforce Supervisor, you will be responsible for overseeing the staffing, scheduling, and performance of a team or department within the organization. Your primary goal will be to ensure efficient and effective use of resources while meeting the needs of the business and maintaining high standards of customer service. Key Responsibilities Develop...

Job SummaryMain objectives and functions:1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client's half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent Schedules for the Group...

Minimum Requirements: - At least 2nd year College undergraduate, Vocational Diploma (2yrs.), Associate's Degree (2yrs.), College Graduate- At least 2-4 years workforce management experience- Preferred has WFM tools knowledge; knowledge in service adherence models- Must have: Excel skills (rating of atleast 6-7 out of 10)"

JOB DESCRIPTION ---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- : - Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting...

JOB DESCRIPTION---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---:- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.- Functions as 1st level of escalation in terms of reporting inquiries or...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

Workforce Planner up to 78kQualificationsExtensive planning experience in Workforce departmentat least 2 years of experience in Workforce Planning - preferably with expertise in Forecasting, Planning and Scheduling, and Real Time Management. We need someone with high attention to detail, good analytical skills, and strong numerical literacy."

Minimum of 2 – 5 years’ experience in Workforce Management Knowledgeable with different WFM Tools such as but not limited to IEX, Verint, and CXOne Full time work onsite (Cebu City), Night shift / Shifting schedule

Minimum of 2 – 5 years’ experience in Workforce Management Knowledgeable with different WFM Tools such as but not limited to IEX, Verint, and CXOne Full time work onsite (Cebu City), Night shift / Shifting schedule

• Must be a College Graduate from any course.• with 2-3 years experience in Workforce Management. forecasting and scheduling.• With supervisory experience handling Lead RTA or Lead WF.• Experience in handling all LOB (Email, chat and voice).• Can work Onsite in Gilmore, San Juan City and Pasig City.• Amenable to work in a shifting schedule.