BPO Workforce Supervisor

Position Purpose:The CX Supervisor is responsible for supervising activities of CX Analysts in various areas of transaction quality which includes call monitoring and call auditing. Ensuring that quality metrics are met and analytics are provided in partnership with the Operations team.Essential Functions and Responsibilities: Supervises, selects,...

**Job Description:**We are seeking a highly skilled Workforce Management (WFM) expert to join our team at TASQ Staffing Solutions. As a WFM Assistant Manager, you will be responsible for managing and optimizing our workforce operations to ensure maximum efficiency and productivity.Key Responsibilities:Develop and implement effective WFM strategies to meet...

Support & Escalation Management:Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports.Collaborate with the Workforce Management (WFM) team to...

COMPANY PROFILE: A trusted company the provides IT consulting on application designsPosition: Workforce Analyst Company Industry: BPO / Consulting CompanyWork Location: Antipolo, RizalWork Schedule: Morning ShiftSalary: Php 30,000 -Php 38,000 grossWork Set Up: OnsiteJOB REQUIREMENTS:Bachelor's degree any related field.At least 3 years' experience in the...

By proceeding - You agree that this will be processed as a referral by John Christopher Briagas - Alorica Training Supervisor.About the Role:We are seeking a detail-oriented Workforce Analyst to join our team. In this role, you will analyze workforce data, forecast staffing needs, and optimize resource allocation to ensure operational efficiency within our...

About the JobAs an HR Supervisor with Exccell Workforce Solutions Corp., you will be responsible for conducting interviews, recruiting, and vetting new staff members.You will also assist managers with staff requirements, identify and address employee needs, and perform various administrative tasks.In addition, you will counsel staff on HR policies,...

Job OverviewWe are seeking a highly skilled HR Supervisor to join our team at Exccell Workforce Solutions Corp.This role will involve providing strategic support to the management team and ensuring the smooth operation of all human resource functions within the organization.The ideal candidate will have a strong background in HR, excellent communication...

COMPANY PROFILE: This company is a Business Process Outsourcing, focusing on  IT solutions and services providers in the Philippines and in other country of Southeast Asia. Position: Workforce Services ManagerCompany Industry: BPO CompanyWork Location: Quezon CityWork Schedule: Rotational ScheduleSalary: Php60,000- Php80,000Work Set Up: Work on...

**Company Overview**TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies.We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we...

As an HR Manager/Supervisor at Trinity Workforce Solutions, Inc., you will play a critical role in ensuring the smooth operation of our benefits, rewards, and payroll functions in the APAC region.Support the APAC Benefits, Rewards, Payroll operations team to achieve operational excellence.Handles and resolve Rewards and Payroll related escalations.Ensures...

TaskUs Quezon City, National Capital Region, PhilippinesWorkforce Planner3 days ago Be among the first 25 applicantsAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based...

Position Purpose:The Training Manager will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will maintain a climate of customer-oriented service excellence by motivating and empowering team members and exceeding customer relationships.Essential...

The Sales Supervisor supervises and directs sales representatives and is responsible for their daily activities promoting and selling the existing Nabati products in the Philippines. They ensure each sales employee assigned to them does their part in supporting the organization in achieving its business objectives.JOB RESPONSIBILITIES:- Supervises the...

The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless operations across all areas of responsibility.RESPONSIBILITIES: - Manage the cost structure and budget for the WFM, AP, and QA functions. - Support Command Center leads in sales and RFP...

Job Title: Workforce Services Senior Manager --- ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE ------OVERALL PURPOSE:The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless...

Project Shift Schedule: Mid Shift Project Rest Days: Weekends Off Location: MandaluyongJob Summary:The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless operations across all areas of responsibility.Responsibilities: - Manage the cost structure...

The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless operations across all areas of responsibility.RESPONSIBILITIES: - Manage the cost structure and budget for the WFM, AP, and QA functions. - Support Command Center leads in sales and RFP...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

Job Title: Workforce Services Senior Manager --- ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE ------OVERALL PURPOSE:The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless...

JOB DESCRIPTIONResponsibilities:• The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.• On boarding of new accounts in Location/Delivery Assurance...