Customer Service and Administrative Coordinator
1 day ago
Overview
Potami One Water Enterprise Inc. is a dynamic, multinational beverage manufacturing company dedicated to delivering premium products while maintaining sustainable practices.
We are seeking a highly skilled Customer Care Specialist/Office Secretary to join our team and support leadership in delivering exceptional service and maintaining efficient office operations.
Key Responsibilities:
- Serve as the first point of contact for customer inquiries via various channels, providing timely and accurate information about situations and expected resolutions.
- Maintain clear communication to manage customer expectations and reduce anxiety, addressing complaints or issues with empathy and urgency.
- Assist in managing high volumes of customer calls, emails, and inquiries, ensuring all are addressed promptly, documenting interactions and escalating urgent or unresolved issues to senior staff.
- Provide administrative support to the admin department and senior leadership, coordinating communications, handling urgent correspondence, and drafting official statements and FAQs.
- Keep accurate records of events, customer feedback, and resolutions to aid in future crisis response planning, ensuring the office operates smoothly.
Requirements:
- College degree preferred, with background in customer service, crisis management, communications, high-stress environments, or related fields.
- Excellent multitasking abilities to handle both customer service issues and administrative responsibilities concurrently.
- Strong ability to work under pressure, manage stress, stay calm, and maintain focus while handling customer concerns and office operations in high-stress situations.
- Experience in dealing with angry or upset customers, willingness to work with customers through difficult or prolonged issues, discretion in handling sensitive information, and strong empathy and interpersonal skills.
- Ability to offer timely solutions and maintain customer trust despite challenging circumstances, knowledge of crisis management principles, including communication, problem-solving, and rapid response techniques.
- Clear and concise verbal and written communication, flexibility in working hours, particularly in situations requiring emergency responses or extended work hours.
- Familiarity with office software (e.g., Microsoft Office, Google Workspace) and communication tools.
About Us
We provide a dynamic work environment that fosters professional growth and development. Join a growing company in the beverage industry with international operations and contribute to delivering premium products while maintaining sustainable practices.
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