Technical Support Specialist

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeExpert Full time $75,000 - $95,000
Join a Team of Experts

We are seeking highly motivated Technical Support Analysts/Specialists who are passionate about creating seamless support experiences for our global community.

This role involves working in a collaborative environment to explore emerging technologies in the high-demand Crypto/Blockchain industry. You will have the opportunity to continuously learn from our team of experts while also contributing your own ideas and competencies to help the business processes progress and innovate.

  • You will be responsible for understanding our business and developing strategies to address technical concerns.
  • You will work as an escalation point for our community/customer experience in high touch escalations and platform incidents, guiding decisions with Product Managers, engineers, and other stakeholders with users in mind.
  • You will manage ticketed query systems and ensure comprehensive databases of queries and resolutions are kept up to date using Zendesk tickets for any and all 1st - 2nd level technical concerns.
  • You will exercise critical thinking skills by establishing the root causes of application errors, and escalating serious concerns to the higher tier support group which may include development, architecture, etc.

About You

  • Minimum of 3 years of relevant experience in incident management, technical support and System Administration.
  • Knowledgeable in various UNIX/Linux commands and functions.
  • Experience supporting a highly automated and dynamic cloud-environment.
  • Demonstrated some experience with end-to-end platform incident management using Zendesk or similar platform.
  • Exceptional communication skills - can communicate and operate effectively across multiple departments and stakeholders.
  • Flexible and adaptable to meet the evolving needs of a high-growth and fast-paced organization.
  • Curiosity to chase issues to root cause and rollup sleeves to investigate and resolve the unknown.

Highly Desirable Experiences (Must Meet at Least 4)

  • Knowledgeable in Crypto Trading Knowledgeable in Jupyter Notebook
  • Knowledgeable in MySQL Workbench Knowledgeable in Datadog
  • Knowledgeable in Docker and Docker commands
  • Strong System Administration experience Good knowledge of databases, understanding schemas, database structures, and ability to write and debug SQL queries
Work Remotely, Be Part of Our Community
  • 100% remote work
  • Individual Contractor - you will get paid in net amount monthly
  • Be part of an organization that is bringing impactful technologies freely available to everyone in the world

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