Technical Support Specialist
1 day ago
This role is ideal for a proactive and experienced professional who enjoys solving problems, supporting business-critical systems, and working directly with clients in a collaborative and fast-paced environment.
As a key resource for both technical troubleshooting and functional advisory on Anaplan, you'll work with clients across industries to act as a primary point of contact for client inquiries related to Anaplan.
Responsibilities include:
- Troubleshoot and resolve both technical and functional issues in a timely manner.
- Maintain and enhance supported Anaplan models, including minor changes and updates.
- Manage the full support ticket lifecycle using internal tools and in accordance with SLAs.
- Work collaboratively with consultants and technical teams on escalated or complex issues.
Key qualifications and skills required for success in this role include:
- Bachelor's degree in business, Information Systems, Finance, or a related field.
- Certified in Anaplan Level 2 Model Building.
- 2–4 years of experience in a support role for SaaS or enterprise platforms, ideally in a managed services or client-facing environment.
- Hands-on experience supporting Anaplan in a production environment.
- Strong communication, client engagement, and relationship management skills.
Preferred qualifications & experience:
- Exposure to ITIL-aligned support models and frameworks (Incident, Problem, Change Management).
- Experience using ITSM tools such as ServiceNow, Jira Service Management, Zendesk, BMC Remedy.
- Familiarity with scripting, APIs, and integration tools (e.g., Anaplan Connect).
Our company offers:
- Competitive compensation and performance-based bonus.
- Flexible work policy with remote and hybrid options.
- Health insurance and wellness benefits.
- Collaborative and innovation-driven work culture.
We are an international consulting firm specializing in the seamless integration of data intelligence and digital solutions. With a presence spanning 20 countries and a team of over 3000 dedicated professionals, we deliver innovative projects to diverse clients across various industries.
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