Technical Support Expert

1 day ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time $45,000 - $60,000
Job Summary

This is a remote Customer Support Specialist role that requires delivering exceptional technical and functional support to customers.

You will work alongside an existing team of Support Specialists, assisting clients with product configurations, troubleshooting, and best practices to maximize the software value.

  • Resolve customer queries on product configuration, reporting, and integrations.
  • Assist in defining and maintaining performance standards, including SLAs and best practices for ticket handling.
  • Collaborate with internal teams to enhance support processes and technical troubleshooting.
Key Requirements
  • 3-5 years of experience in technical support or customer service within banking, fintech, or core banking software.
  • Strong understanding of APIs, payments integrations, and best practices in technical support.
  • Knowledge of accounting principles is beneficial.
  • Experience with customer support software (ideally Zendesk) and SLA/KPI management.
  • Proactive approach to continuous improvement and process optimization.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a customer-centric mindset.
  • Experience working remotely and collaborating across functions.
  • Proficiency in English and expertise in MS Excel.
What We Offer
  • Competitive compensation.
  • Flexibility in working location.
  • Opportunity to collaborate with a global team and customers.
  • A successful, globally applied SaaS business model.
  • An inclusive and diverse work environment that values growth and development.

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