Customer Experience Specialist

3 days ago

San Fernando, Central Luzon, Philippines beBeeProblemSolving Full time ₱324,999 - ₱459,995
Job Summary

We are dedicated to empowering individuals and organizations to achieve their full potential. Our innovative solutions and exceptional services make a positive impact, driven by teamwork, integrity, and commitment to excellence.

About the Role

This is an ideal opportunity for creative problem solvers who enjoy interacting with people worldwide. You will be an empathetic customer partner, connecting, navigating, influencing, and providing solutions as part of our dynamic organization that strives to create a brighter future.

Main Responsibilities
  • Provide primary customer support via phone and resolve inquiries, complaints, and guide customers through solutions.
  • Maintain thorough understanding of products, services, and policies to effectively assist customers.
  • Accurately document customer interactions and transactions across all tools/platforms.
  • Collaborate with other departments to resolve complex problems and escalate issues when necessary.
  • Continuously seek opportunities to improve the customer experience and streamline processes.
Requirements
  • High School Diploma or equivalent required.
  • BPO experience is a plus, but not mandatory. Adaptable individuals welcome to apply.
  • Good communication skills essential.
  • Ability to work within defined hours with flexibility needed on weekends and holidays.
Why We're a Great Fit

Our organization values adaptability, creativity, and excellent communication skills. If you have these qualities and are eager to grow professionally, we encourage you to consider this opportunity.

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