Customer Experience Representative
2 days ago
Intelligems is seeking a skilled customer support specialist to deliver an exceptional customer experience. As the first point of contact for e-commerce clients, you will be responsible for troubleshooting technical issues and providing timely resolutions.
Responsibilities- Respond promptly to customer inquiries via email, Slack, or chat to resolve issues and deliver outstanding customer service
- Troubleshoot complex technical issues, identify root causes, and offer solutions or escalate when necessary
- Become an expert in Intelligems' product so you can answer questions quickly and accurately
- Manage 20–30 open customer conversations simultaneously
- Own follow-ups and ensure all tickets are resolved in a timely manner
- Collaborate with internal teams on escalated or complex issues
- Identify trends in support issues and share insights with product, tech, and operations teams
- Contribute to internal knowledge-sharing (documentation, training, etc.)
- Proven experience in customer support or a related role
- Excellent communication and problem-solving skills
- Able to work independently and as part of a team
- Familiarity with e-commerce, SaaS, or analytics platforms is a plus
- Ability to multitask, stay organized, and manage time effectively
- Competitive salary and equity packages
- Flexible vacation and PTO policies
At Intelligems, we prioritize customer satisfaction and strive for excellence in everything we do. Our values include:
- Putting customers first by being honest and transparent
- Being helpful and supportive to teammates, customers, and partners
- Striving for excellence in our work and continuous improvement
- Building and developing a diverse, high-performing team
- Having a perspective and speaking up when needed
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