Global Customer Experience Specialist

14 hours ago

San Fernando, Central Luzon, Philippines beBeeTechnical Full time $60,000 - $80,000
Global Technical Support Specialist

This role requires an expert who can provide exceptional customer support to our global clients. As a key member of our team, you will be responsible for delivering high-quality technical assistance via email and phone.

  • Key Responsibilities:
  • Answer complex technical inquiries from clients worldwide.
  • Act as a product expert, empowering clients with knowledge and guiding them to self-sufficiency through education and resources.
  • Manage client expectations appropriately and ensure timely resolution of issues.
  • Collaborate closely with the development support team to resolve incidents efficiently.
  • Develop and maintain internal and external knowledge bases with new support articles, videos, and training materials.

Requirements

  • Strong understanding of customer experience principles.
  • Excellent written and verbal communication skills.
  • Ability to solve problems creatively and systematically.
  • High level of attention to detail and organizational skills.
  • 3+ years of customer/technical service experience.

Nice to Have

  • Knowledge of relational databases, SQL, and Microsoft Excel.
  • Experience in supply chain, EDI, logistics, manufacturing, or packaging.
  • Multilingualism (Spanish, French, Mandarin).

About You

As a Global Technical Support Specialist, you will be working in a fast-paced environment where you will have the opportunity to make a significant impact on our clients' success. If you are passionate about delivering excellent customer service and have the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.

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