Customer Experience Ambassador

15 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomerExperience Full time $40,000 - $60,000

Job Description

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We are seeking a highly skilled and dedicated Customer Support Specialist to join our team. As a key member of our support team, you will play a crucial role in helping our customers use and troubleshoot our software products.

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About the Role

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As a Customer Support Specialist, you will be responsible for providing exceptional customer service via phone, email, and chat. You will work closely with our customers to understand their needs and provide timely and effective solutions to their issues.

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You will also be responsible for:

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  • Providing training and guidance to new customers on how to use our software products">
  • Troubleshooting technical issues and escalating complex problems to our development team">
  • Communicating clearly and proactively with customers and teammates to share updates and manage expectations">
  • Representing our company with professionalism and empathy in every interaction">
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Required Skills and Qualifications

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To be successful in this role, you will need:

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  • A bachelor's degree in business, communications, or a related field">
  • Strong written and verbal communication skills, with the ability to explain technical ideas to non-technical people">
  • A positive attitude and focus on providing great customer service">
  • Good problem-solving and analytical thinking skills">
  • The ability to manage time well and work with others to reach team goals">
  • Flexibility and openness to change in a fast-moving environment">
  • Interest in learning and growing your business and technical skills">
  • Respect for others and commitment to a positive, ethical workplace">
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Benefits

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We offer a competitive salary and benefits package, including:

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  • A healthy work-life balance">
  • Ongoing training and development opportunities">
  • A collaborative and supportive work environment">
  • The chance to work with a talented and experienced team">
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Why Work at Zywave?

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Zywave empowers insurers and brokers to drive profitable growth and thrive in today's escalating risk landscape. Our platform brings together transformative, ecosystem-wide capabilities to amplify impact across data, processes, people, and customer experiences.

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Join our team and be part of something big

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