Technical Support Team Lead

2 days ago

Antipolo City, Calabarzon, Philippines beBeeCustomerCentric Full time ₱1,500,000 - ₱2,200,000
Technical Support Team Lead

Assume a leadership role in our Technical Support team, guiding the development of expertise and driving customer satisfaction. This pivotal position requires vision, strategic thinking, and exceptional communication skills.

Job Responsibilities
  • Lead by example, fostering a culture of excellence and high-quality service delivery.
  • Collaborate with cross-functional teams to drive solutions, leveraging collective knowledge to enhance customer experiences.
  • Develop and implement effective training programs, empowering team members to excel in their roles.
  • Monitor performance metrics, identifying areas for improvement and developing targeted strategies to optimize results.
Requirements
  • Bachelor's Degree in Computer Science or equivalent work experience.
  • Minimum 2 years' experience in a technical support team, preferably in a leadership capacity.
  • Exceptional written and verbal communication skills, with the ability to articulate complex technical information.
  • Proven track record of leading high-performing teams, driving results, and fostering collaboration.
  • Strong analytical and problem-solving skills, with the ability to adapt to evolving situations.
  • Familiarity with CRM systems and proficiency in Windows and Mac OS.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Flexible work arrangements, including remote work options.
  • A dynamic and supportive work environment.
Additional Information

This is an exciting opportunity to join a forward-thinking organization and contribute to the success of our Technical Support team. If you are a motivated and experienced leader, we encourage you to apply.

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