Technical Support Team Leader

2 days ago

Paranaque City, Calabarzon, Philippines beBeeCustomer Full time $60,000 - $75,000
Job Overview

We are seeking a highly skilled Technical Support Team Lead to join our team. This is an exciting opportunity for a seasoned professional to lead a team of technical support representatives and provide exceptional customer service.

The ideal candidate will have experience in technical support, leadership, and customer-facing roles. They will be responsible for managing a team, providing guidance and coaching, and ensuring excellent customer satisfaction.

Key Responsibilities:
  • Lead a team of technical support representatives and provide guidance and coaching.
  • Manage day-to-day operations, including scheduling, ticket management, and performance metrics.
  • Develop and implement processes to improve customer satisfaction and reduce escalations.
  • Collaborate with internal teams to resolve complex customer issues and provide solutions.
  • Provide input on team member development, performance evaluations, and succession planning.
Required Skills and Qualifications

To be successful in this role, the candidate will need to possess the following skills and qualifications:

  • Strong technical background with experience in software support.
  • Proven leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex problems and develop effective solutions.
  • Bachelor's degree in Computer Science or related field.
Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

  • Competitive salary and bonus structure.
  • Generous paid time off and holidays.
  • Health insurance and retirement plan.
  • Ongoing training and professional development opportunities.
Additional Information

We are committed to creating a diverse and inclusive work environment that values creativity, innovation, and collaboration. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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