Customer Service Team Lead

15 hours ago

Antipolo City, Calabarzon, Philippines beBeeSupport Full time $120,000 - $150,000

As a Support Manager, you will lead and scale support operations while serving as the primary point of escalation for complex issues.

Key Responsibilities
  • Manage and mentor a growing team, providing daily guidance and performance feedback.
  • Oversee scheduling to ensure seamless 7-day support coverage.
  • Serve as the lead escalation point for complex technical or clinical workflow issues.
  • Cultivate a culture of ownership, clarity, and accountability within the support team.

You will be responsible for mentoring support specialists, owning support infrastructure, and ensuring smooth day-to-day operations across all support verticals. This is a hands-on leadership role requiring a strategic mindset, technical aptitude, and proactive collaboration.

Lead by example, fostering a culture of continuous learning and improvement. Develop and implement strategies to enhance support processes and improve overall efficiency.

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