Technical Support Representative

1 day ago

Antipolo City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱800,000 - ₱1,000,000
Technical Support Role Overview

We are seeking a skilled Technical Support Representative to join our team. This is a customer-facing position that requires excellent communication skills and a passion for problem-solving.

This role involves providing technical support to customers via phone, email, or chat. The successful candidate will be able to troubleshoot issues, resolve problems, and provide solutions to meet the needs of our customers.

Job Description

The Technical Support Representative will work closely with other departments to ensure seamless customer experiences. Key responsibilities include:

  • Customer Support: Respond promptly to customer inquiries, providing effective solutions, troubleshooting issues, and ensuring timely resolution of concerns.
  • Customer Education: Offer ongoing training and guidance on product features, updates, and best practices to help customers maximize the value of our SaaS platform.
  • Issue Escalation: Identify and escalate more complex issues to senior members of the customer success or technical teams, ensuring efficient and seamless problem resolution.
Requirements

To be successful in this role, you will need:

  • A minimum of 3 years of experience in a Customer Success, Support, or Account Management role within a SaaS environment.
  • Experience in training, mentoring, or leading team members, including cross-functional or technical teams.
  • Proven experience in a customer-facing role, with strong ability to troubleshoot and resolve issues with a customer-focused approach.
  • Exceptional written and verbal communication skills, with the ability to simplify complex topics and adapt communication styles to diverse audiences.
Benefits

We offer a range of benefits, including:

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, paid time-off with cash conversion, group life insurance, and performance bonuses.
  • Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
About Us

We are a pioneer in offshore managed services, with a commitment to fostering an inclusive culture that celebrates diversity and talent. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

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