Leader of Technical Support Teams

1 day ago

Antipolo City, Calabarzon, Philippines beBeeCustomerService Full time $120,000 - $150,000
Customer Service Leader

The Customer Service Leader will oversee a team of customer support engineers responsible for providing technical support to our customers. This role involves managing team performance, career development, and ensuring the highest standard of customer service.

As a key member of our support team, you will work closely with sales, product, and engineering managers to ensure a high-quality customer experience. Your primary responsibilities will include:

  • Managing a team of 10-12 customer support engineers
  • Monitoring and overseeing support quality and SLA adherence
  • Ongoing individualized career development
  • Ensuring successful execution of the customer journey for customers
Requirements:
  • Self-starter with strong leadership skills
  • Strong management skills with success in career development
  • Highly focused on increasing customer satisfaction and retention
  • Ability to manage multiple initiatives simultaneously in a dynamic environment
  • Excellent written and verbal communication skills
Benefits:
  • Competitive pay and benefits package
  • Flexible paid time off
  • Opportunities for career growth and professional development
  • Collaborative and inclusive work environment
Where could this role be based?
  • Remote work options available

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