Customer Experience Coordinator

2 days ago

Batangas, Calabarzon, Philippines beBeeCustomerExperience Full time ₱800,000 - ₱1,600,000
Job Description:

We are seeking a highly skilled Customer Experience Coordinator to join our team. In this role, you will play a crucial part in delivering exceptional customer experiences by addressing inquiries based on urgency and complexity.

Key Responsibilities:

  • Support customers via direct chat with users or phone calls.
  • Respond to all messages within the agreed Service Level Agreement (SLA).
  • Prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity.
  • Follow up on all voicemail or missed chats within 24 hours.
  • Engage with new customers to onboard them within the agreed SLA.
  • Use the CRM system to take diligent notes and add context to customer data.

Requirements:

  • Relevant Experience: A minimum of 1-2 years of experience in Customer Service is required.
  • Conflict Resolution Experience: Previous experience in effectively resolving customer disputes and conflicts while maintaining a positive customer relationship.
  • Team Player: Collaborative mindset with the ability to work effectively in a team, supporting colleagues and contributing to a harmonious work environment.
  • Time Management Abilities: Strong time management skills to juggle multiple customer interactions and tasks simultaneously, ensuring all are handled efficiently and within deadlines.
  • Compliance Knowledge: Familiarity with industry-specific regulations and compliance standards related to online fundraising and crowdfunding platforms.
  • Attention to Detail: Meticulous attention to detail in documenting customer interactions, ensuring accuracy in data entry, and preventing errors.

  • Industry Leading Customer Experience

    2 weeks ago

    Batangas, Calabarzon, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000

    Job TitleWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer experiences through timely and effective resolution of customer inquiries and issues.About the RoleThis is an entry-level position with...

  • Exceptional Customer Experience Specialist

    2 days ago

    Batangas, Calabarzon, Philippines beBeeCustomer Full time ₱25,200 - ₱32,000

    Customer Service Representative Job DescriptionThis role is responsible for delivering exceptional customer service to clients through various communication channels, including inbound and outbound calls, live chats, emails, and text messages. The successful candidate will provide accurate information, answer customer inquiries, and redirect customers to...

  • Exceptional Customer Experience Expert

    2 days ago

    Batangas, Calabarzon, Philippines beBeeCustomer Full time ₱3,000,000 - ₱5,500,000

    Job Title:Junior Customer Service SpecialistJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Junior Customer Service Specialist. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences.Key ResponsibilitiesProvide high-quality customer service via...

  • Customer Experience Ambassador

    1 day ago

    Batangas, Calabarzon, Philippines beBeeAmbassador Full time ₱600,000 - ₱1,000,000

    Job DescriptionWe are seeking a highly skilled Customer Experience Ambassador to join our team. The ideal candidate will be responsible for delivering exceptional customer experiences, resolving complex technical issues, and providing guidance and support to customers via phone, email, and chat.This role requires someone who is passionate about technology,...

  • Customer Experience Ambassador

    2 days ago

    Batangas, Calabarzon, Philippines beBeeCustomer Full time ₱500,000 - ₱800,000

    Customer Experience SpecialistWe are seeking a highly skilled and passionate Customer Experience Specialist to join our team. As a CX Agent, you will play a pivotal role in providing exceptional customer service across various channels.Your responsibilities will include:Providing timely and accurate support to customers through email, live chat, phone, and...

  • Customer Experience Champion

    2 days ago

    Batangas, Calabarzon, Philippines beBeeCustomer Full time $400 - $1,000

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will play a vital role in ensuring exceptional customer satisfaction.You will be responsible for addressing customer inquiries, resolving issues, and providing top-notch assistance to ensure a seamless shopping...

  • Customer Experience Specialist

    2 days ago

    Batangas, Calabarzon, Philippines beBeeSupport Full time $5 - $10

    Virtual Sidekicks is seeking a reliable and customer-focused Virtual Assistant to help clients deliver exceptional service to their customers.This key role involves handling inquiries, resolving issues, and ensuring customer satisfaction. If you're a proactive problem-solver with excellent communication skills, this is the ideal position for you.Key...

  • Customer Experience Leader

    2 days ago

    Batangas, Calabarzon, Philippines beBeeLeadership Full time ₱33,500 - ₱38,500

    Lead Customer Care Team MemberWe are seeking a highly skilled and experienced Lead Customer Care Team Member to oversee the management of customer escalations and concerns. As a senior team lead, you will be responsible for providing exceptional customer service, resolving issues efficiently, and collaborating with internal teams to assess and resolve...

  • Customer Experience Specialist

    2 days ago

    Batangas, Calabarzon, Philippines beBeeCustomerService Full time ₱900,000 - ₱1,500,000

    At TalentPop, we're driven to build a team of customer experience professionals who excel at delivering world-class service and making a lasting impact with every interaction.Job SummaryWe're seeking individuals who are passionate about delivering exceptional customer experiences and growing with our team. If you possess excellent problem-solving and...

  • Customer Experience Champion

    2 days ago

    Batangas, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Remote Customer Service RepresentativeAt our organization, we seek to recruit a skilled Remote Customer Service Representative who will be responsible for delivering exceptional customer experiences through inbound and outbound calls. The ideal candidate will possess strong communication skills, a high level of patience, and the ability to resolve complex...