Customer Experience Specialist
21 hours ago
At TalentPop, we're driven to build a team of customer experience professionals who excel at delivering world-class service and making a lasting impact with every interaction.
Job SummaryWe're seeking individuals who are passionate about delivering exceptional customer experiences and growing with our team. If you possess excellent problem-solving and communication skills, adaptability, and a solutions-oriented mindset, we encourage you to apply for this opportunity.
Key Responsibilities- Address Customer Inquiries: Respond promptly to customer inquiries through various channels, ensuring timely and accurate resolutions.
- Support Customers: Provide top-notch support with orders, shipping, product details, and returns, showcasing expertise and empathy in every interaction.
- Quality-Based Responses: Craft thoughtful, high-quality responses that reflect our service standards, demonstrating expertise and a customer-centric approach.
- Proficiency in English (both written and verbal)
- At least 1 year of customer service experience
- Experience with tools like Gorgias, Zendesk, or Shopify is a plus
- Excellent problem-solving and communication skills
- Adaptable and solutions-oriented mindset
- Personally owned PC or laptop with an i5 processor or equivalent
- Minimum of 15 Mbps for both upload and download internet speed
Our team values teamwork, continuous learning, and growth opportunities. We offer a dynamic work environment where you can grow professionally and personally.
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