Customer Experience Champion

1 day ago

Batangas, Calabarzon, Philippines beBeeCustomer Full time $400 - $1,000
Job Description

We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will play a vital role in ensuring exceptional customer satisfaction.

You will be responsible for addressing customer inquiries, resolving issues, and providing top-notch assistance to ensure a seamless shopping experience for customers.

Key Responsibilities:
  • Respond promptly to customer inquiries and complaints via email and chat on Amazon Seller Central and the client's website.
  • Provide accurate information about products, orders, shipping, and returns.
  • Assist customers with navigating the client's website, placing orders, and resolving any technical issues they may encounter.
  • Collaborate with the sales and operations teams to address customer concerns and ensure timely resolution of issues.
  • Maintain high levels of professionalism and empathy when interacting with customers to build trust and loyalty.
  • Monitor customer feedback and identify recurring issues to proactively address them.
  • Update customer records and communicate feedback or trends to relevant departments.
Requirements and Qualifications

Minimum 2+ years of customer service experience is required.

Preferably experienced with customer service tools such as E-desk or similar platforms.

Excellent English communication skills, both written and verbal.

Strong customer service orientation with ability to empathize and prioritize customer needs.

A basic understanding of e-commerce platforms, particularly Amazon Seller Central, is preferred but not required.

Detail-oriented with ability to multitask and prioritize tasks effectively.

Proficiency in using email, chat, and other communication tools.

Ability to work independently and collaboratively within a remote team environment.

Must be available to engage through WhatsApp chat.

Reliable PC/laptop with minimum specifications: i5 processor, 8GB RAM.

Working hours from 9 AM to 5 PM UK time.

What We Offer

Competitive salary range: $400-$1000 per month, depending on experience and qualifications.

Remote work environment with flexible working hours.

Opportunity to grow and develop your career in a dynamic team.

Continuous training and professional development opportunities.

Recognition and reward for outstanding performance.

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