Exceptional Customer Experience Expert

18 hours ago

Batangas, Calabarzon, Philippines beBeeCustomer Full time ₱3,000,000 - ₱5,500,000
Job Title:

Junior Customer Service Specialist

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Junior Customer Service Specialist. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences.

Key Responsibilities
  • Provide high-quality customer service via multiple channels including phone, email, and live chat.
  • Acknowledge and resolve customer complaints in a timely and professional manner.
  • Maintain a positive, empathetic, and professional attitude when interacting with customers.
  • Communicate and coordinate with colleagues as necessary to ensure seamless support operations.
Requirements for Success
  • Excellent English communication skills, particularly in written form (C1 level).
  • Availability for work in shifts and during weekends to meet our 24/7 support requirements.
  • Strong desire to learn new things and adapt to changing situations.
  • Effective problem-solving skills to address complex customer issues.
What We Offer
  • The opportunity to work fully remotely and maintain a healthy work-life balance.
  • Collaborate with a talented team that has received industry recognition and achieved high levels of customer satisfaction.
  • Access to additional social packages, including free English lessons, game discounts, and mental health resources.
  • Monthly company bonus system and comprehensive career development opportunities.
  • State-of-the-art tools and equipment to perform your duties efficiently.
  • A clear career path with multiple directions to choose from and continuous learning opportunities.
Recruitment Process
  • English test.
  • People interview (45-60 minutes).
  • Interview with the Hiring Manager (30-60 minutes).

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