Customer Experience Ambassador
15 hours ago
We are seeking a highly skilled and passionate Customer Experience Specialist to join our team. As a CX Agent, you will play a pivotal role in providing exceptional customer service across various channels.
Your responsibilities will include:
- Providing timely and accurate support to customers through email, live chat, phone, and social media.
- Acting as a dedicated resource for customers with memberships and subscriptions, ensuring they receive personalized assistance.
- Implementing retention strategies to help reduce churn, actively engaging with customers to understand their needs and address concerns.
Requirements:
To be successful in this role, you must have:
- Experience in customer-facing roles.
- Superior written and oral communication skills.
- Strong people skills - you are excited by the idea of chatting with new and interesting folks.
- Friendliness and empathy.
- A quick learning ability and ability to think on your feet.
- Experience with CRM software such as Richpanel or Zendesk.
We offer a dynamic and fast-paced work environment where you can grow professionally and make a real impact. If you are passionate about creating amazing experiences for customers and thrive in a challenging and exciting environment, we encourage you to apply.
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