Customer Experience Leader

16 hours ago

Batangas, Calabarzon, Philippines beBeeLeadership Full time ₱33,500 - ₱38,500
Lead Customer Care Team Member

We are seeking a highly skilled and experienced Lead Customer Care Team Member to oversee the management of customer escalations and concerns. As a senior team lead, you will be responsible for providing exceptional customer service, resolving issues efficiently, and collaborating with internal teams to assess and resolve credit-related concerns.

Key Responsibilities:
  • Customer Escalation Management: Handle customer escalations and concerns via inbound/outbound calls, live chat, email, and text.
  • Exceptional Customer Service: Provide exceptional customer service that ensures the customer feels heard, valued, and respected.
  • Issue Resolution: Resolve issues efficiently by offering corrective solutions and delivering accurate information.
  • High-Risk Case Management: Serve as the final point of contact for high-risk or sensitive customer cases.
  • Credit Hold Oversight: Oversee cases involving credit holds, overdue accounts, disputes, and delinquencies.

To succeed in this role, you will need 3+ years of experience in a leadership or coaching role, with proven sales experience and telecommunications background. You will be responsible for training and supporting a team of escalation specialists, identifying process gaps, and implementing improvements to enhance team effectiveness.

We offer a dynamic and innovative work environment where collaboration, growth, and making a real impact are valued. If you are ambitious, driven, and ready to grow your sales career, we encourage you to apply.

  • Learning Experience Leader

    1 week ago

    Batangas, Calabarzon, Philippines TaskUs Full time $60,000 - $80,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Chief Customer Experience Officer

    15 hours ago

    Batangas, Calabarzon, Philippines beBeeLeadership Full time ₱6,000,000 - ₱8,000,000

    Customer Experience Leader Job DescriptionThe ideal candidate will have a proven track record of delivering exceptional customer experiences and leading high-performing teams.About the RoleDevelop and implement strategies to improve customer satisfaction and loyaltyLead a team of customer experience professionals, providing coaching and guidance to ensure...

  • Support Experience Leader

    15 hours ago

    Batangas, Calabarzon, Philippines beBeeCustomerService Full time $60,000 - $80,000

    Role OverviewThis is a challenging opportunity for an experienced customer service professional to provide exceptional support to customers.Job DescriptionAs Customer Support Specialist, you will be responsible for delivering top-notch customer experience through prompt and accurate responses to inquiries via email, Slack, and chat.Key responsibilities...

  • Project Leader

    4 days ago

    Batangas, Calabarzon, Philippines ZE ELECTRONIC MANUFACTURING SERVICES LIMITED Full time $90,000 - $120,000 per year

    RESPONSIBILITIES:Responsible for leading projects in full cycle (from awarding till end of life)Responsible to follow Advanced Product Quality Planning (APQP) process on company and product level, according complexity of the projectEnsure that project team members will follow APQP process according the needs.Manage project documentation.Leader of customer...

  • Team Leader

    6 days ago

    Batangas, Calabarzon, Philippines TaskUs Full time ₱104,000 - ₱130,878 per year

    About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

  • Team Leader

    7 days ago

    Batangas, Calabarzon, Philippines TaskUs Full time ₱104,000 - ₱130,878 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Senior Project Leader

    18 hours ago

    Batangas, Calabarzon, Philippines beBeeProject Full time ₱3,500,000 - ₱4,500,000

    Project Leadership OpportunityWe are seeking a highly skilled project leader to oversee our global projects, ensuring timely completion and effective management.Collaborate with internal teams, stakeholders, and external resources in a virtual environment.Develop and maintain comprehensive project records.Identify and mitigate risks, execute on change...

  • Customer Experience Coordinator

    15 hours ago

    Batangas, Calabarzon, Philippines beBeeCustomerExperience Full time ₱800,000 - ₱1,600,000

    Job Description:We are seeking a highly skilled Customer Experience Coordinator to join our team. In this role, you will play a crucial part in delivering exceptional customer experiences by addressing inquiries based on urgency and complexity.Key Responsibilities:Support customers via direct chat with users or phone calls.Respond to all messages within the...

  • Customer Experience Ambassador

    22 hours ago

    Batangas, Calabarzon, Philippines beBeeCustomer Full time ₱500,000 - ₱800,000

    Customer Experience SpecialistWe are seeking a highly skilled and passionate Customer Experience Specialist to join our team. As a CX Agent, you will play a pivotal role in providing exceptional customer service across various channels.Your responsibilities will include:Providing timely and accurate support to customers through email, live chat, phone, and...

  • Customer Experience Champion

    22 hours ago

    Batangas, Calabarzon, Philippines beBeeCustomer Full time $400 - $1,000

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will play a vital role in ensuring exceptional customer satisfaction.You will be responsible for addressing customer inquiries, resolving issues, and providing top-notch assistance to ensure a seamless shopping...