Customer Experience Champion

1 day ago

Batangas, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Remote Customer Service Representative

At our organization, we seek to recruit a skilled Remote Customer Service Representative who will be responsible for delivering exceptional customer experiences through inbound and outbound calls. The ideal candidate will possess strong communication skills, a high level of patience, and the ability to resolve complex issues efficiently.

The selected candidate will work from home, interacting with customers via phone, email, or chat. They will be required to handle multiple calls simultaneously, provide accurate information, and maintain a professional demeanor at all times.

Responsibilities:
  • Respond to customer inquiries in a timely and courteous manner.
  • Resolve customer complaints and concerns in a fair and efficient manner.
  • Provide product or service information to customers as needed.
  • Meet or exceed performance metrics, including call handling time, first-call resolution rate, and customer satisfaction ratings.
  • Collaborate with internal teams to resolve complex customer issues.
Qualifications:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1 year experience in a customer-facing role, preferably in a call center environment.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Strong problem-solving skills and ability to think critically.
  • Proficiency in Microsoft Office and familiarity with CRM software.
  • Ability to work independently with minimal supervision.
Benefits:
  • A competitive compensation package, including base salary and commission.
  • Opportunities for career advancement and professional growth.
  • A comprehensive benefits program, including medical, dental, and vision coverage.
  • A flexible schedule and remote work arrangement.
  • Access to ongoing training and development programs.

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