Support and Inventory Specialist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomer Full time ₱35,000 - ₱55,000
Job Title: Support and Inventory SpecialistAs a Support and Inventory Specialist, you will play a critical role in ensuring the smooth operation of our e-commerce platform.The ideal candidate will have exceptional customer service skills, with the ability to provide timely and effective support to customers via phone, email, or chat.You will also be responsible for managing inventory levels, including ordering and receiving products, as well as maintaining accurate records of sales and customer interactions.In addition, you will be involved in the order fulfillment process, including picking, packing, and shipping orders to ensure timely delivery.Strong analytical and reporting skills are essential for this role, as you will be required to generate regular reports on sales performance, inventory levels, and customer feedback.This is an excellent opportunity for a motivated and detail-oriented individual who is looking to make a positive impact in a fast-paced environment.Key Responsibilities:
  • Customer Service: Provide exceptional customer service, addressing inquiries, resolving complaints, and processing orders promptly.
  • Inventory Management: Manage inventory levels, ensuring accurate stock counts and timely restocking of products.
  • Order Fulfillment: Oversee the entire order fulfillment process, including picking, packing, and shipping orders to ensure timely delivery.
  • Record Keeping: Maintain accurate records of sales, inventory, and customer interactions in our database.
  • Reporting: Generate regular reports on sales performance, inventory levels, and customer feedback to support decision-making.
Requirements:
  • Critical Customer Service Skills: Critical customer service skills with a customer-centric approach.
  • Inventory Management Experience: Experience in managing inventory levels and coordinating timely product restocking.
  • Order Fulfillment Expertise: Proven ability to oversee the entire order fulfillment process.
  • E-Commerce Familiarity: Familiarity with e-commerce platforms and CRM systems.
  • Database Proficiency: Proficiency in maintaining accurate records in databases.
  • Analytical Skills: Strong analytical and reporting skills.
  • Meticulous Approach: Meticulous approach to work, especially in managing inventory and processing orders.

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