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Customer Partnership Manager
3 weeks ago
The Customer Success Manager role is a crucial position that ensures customer satisfaction, onboarding, and the successful implementation of FPP campaigns. This role requires exceptional communication skills and a passion for delivering outstanding customer experiences.
Key Responsibilities- Relationship Building: Build strong relationships with fuel partners, acting as the primary contact and trusted advisor to provide tailored solutions and support.
- Partner Needs Assessment: Understand partner needs, challenges, and goals to provide guidance, training, and resources to ensure a smooth transition and successful partnership.
- Onboarding and Support: Lead the onboarding process for new fuel partners, providing proactive and responsive support to address inquiries, resolve issues, and ensure a positive experience throughout the partnership lifecycle.
- Performance Monitoring: Monitor partner performance on FPP, identifying areas for improvement and implementing strategies to drive growth and success.
- Cross-Functional Collaboration: Collaborate cross-functionally with sales, marketing, product, and operations teams to align strategies, communicate partner feedback, and drive product enhancements.
- Revenue Growth: Identify opportunities for revenue growth within the partnership, such as upselling products/services, expanding partnerships, and driving adoption of new offerings.
- Partner Retention: Develop strategies and initiatives to drive partner retention and renewals, ensuring long-term partnerships and customer satisfaction.
- Seniority Level: Entry level
- Employment Type: Full-time
- Job Function: Sales and Business Development
- Industry: Software Development
This role offers a unique opportunity to join a dynamic team and contribute to the success of our business.