Customer Partnership Specialist

3 days ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time $90,000 - $120,000

Unlock New Opportunities in Customer Success

 

About Us

At our organization, we're redefining the customer experience with a cutting-edge platform that drives real-time insights and automation. With Dialpad at the forefront of this revolution, our team is poised to make a lasting impact on the industry.

 

Our Mission

We're committed to elevating every conversation, empowering our customers and their employees to succeed wildly. To achieve this mission, we're constantly refining our platform and skills through innovation and collaboration.

 

Customer Success Expertise

As a key member of our team, you'll play a pivotal role in addressing complex customer challenges with creative solutions and driving process improvements. Your exceptional digital communication skills will enable you to establish quick rapport and situational awareness in customer interactions.

 

Dynamic Work Environment

This remote role requires full on-camera engagement during US core hours (8 am - 5 pm Pacific Time) from a dedicated and technically enabled workspace, necessitating excellent internet connectivity. You'll be part of a vibrant environment that fosters collaboration and connection.

 

What We're Looking For

  • Post-sales activities management for customers through relationship-building, product knowledge, planning, and execution.
  • Ambassadorship of the customer's voice within our organization. You'll work cross-functionally with Sales, Marketing, Product, Engineering, and Data Science to ensure a consistent and strong customer message.
  • Development of a positive, trusted relationship with customers by providing value throughout the partnership.
  • Retention of long-term partnerships by independently renewing successful customers.
  • Establishment and oversight of the customer's adoption, training, and development of best practices to drive incremental value.
  • Maintenance of a deep understanding of our solutions and communication with customers about meaningful features/functionality.
  • Escalation management by documenting open issues, facilitating regular status meetings, and working toward resolution.

 

Key Qualifications

  • 1-5 years of experience in Customer Success.
  • Experience with telecommunication or SaaS providers required.
  • Passion for delivering exceptional account management.
  • Excellent time management and organizational skills with the ability to track numerous details.
  • Determination to thrive in a dynamic startup where input is valued.

 

Benefits and Perks

We believe in investing in our people. Our competitive benefits and robust training program help you reach your full potential in a supportive and inclusive environment.

 

Join Our Team

Don't meet every single requirement? If you're passionate about this role and possess the fundamental traits we seek, apply today.

 

 

Equal Opportunity Employer

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