Strategic Operations Coordinator

2 days ago

Pasay, National Capital Region, Philippines beBeeGovernance Full time ₱6,000 - ₱9,000
Key Responsibilities
  • Support team POCs in vendor management and work collaboratively to identify opportunities for proactive solutions.
  • Contribute to problem identification and data analysis driving performance improvements, working closely with the team.
  • Monitor and analyze performance trends against SLAs and operational goals, providing insights and updates to First Advantage teams or clients.
  • Update and maintain operational systems, ensuring change controls are in place.

The Senior Governance Specialist plays a pivotal role in delivering excellent services to customers. They collaborate with various teams to address client and program concerns, enhancing customer experience through improved visibility, operations execution, and key performance indicators such as turnaround time, quality, and efficiency.

Key Qualifications:

  • Bachelor's degree in business administration or equivalent courses.
  • 3-5 years of industry experience or equivalent.

Required Skills:

  • Strong writing and verbal communication skills.
  • Proficient English language skills.
  • Ability to think strategically and lead initiatives.
  • Customer-focused mindset.
  • Proficiency in MS Office.
  • Analytical skills with attention to detail.
  • Experience in reporting on key metrics.
  • Strategic decision-making skills.
  • Able to manage competing demands and changing priorities in a fast-paced environment, perform multiple tasks simultaneously, and meet tight deadlines.
  • Result-driven and organized individual capable of managing multiple tasks effectively.

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