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Operations Coordinator

2 weeks ago

Pasay, National Capital Region, Philippines MicroSourcing Full time ₱600,000 - ₱1,000,000 per year

Discover your 100% YOU with MicroSourcing
Position: Operations Coordinator - Job Handling

Location: MoA, Two Ecom, MOA, Pasay

Work setup & shift: Onsite | Day shift

Why join MicroSourcing?

You'll Have

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Overview
GoPeople is seeking a proactive and detail-oriented Operations Coordinator to manage and oversee delivery job handling. This role involves grouping and assigning jobs to drivers (Runners), ensuring deliveries are completed on time, and serving as a reliable point of contact for both Senders and Drivers. The ideal candidate will have strong organizational skills, a customer-first mindset, and the ability to manage multiple priorities in a fast-paced logistics environment.

This is a 100% onsite role with a shifting schedule, including weekends.

Key Responsibilities
Assist Senders in booking and managing delivery jobs.

  • Group and assign jobs to drivers based on location, urgency, and availability
  • Publish jobs to attract new drivers and grow the Runner network
  • Monitor job progress and ensure deliveries are completed on time
  • Handle customer cases and complaints professionally, empathetically, and positively
  • Process orders, forms, applications, and other delivery-related requests
  • Communicate and coordinate with colleagues and internal teams to resolve delivery issues
  • Record all job activity, customer interactions, and relevant updates in the system
  • Provide feedback on delivery process efficiency and customer service improvements
  • Ensure customer satisfaction by delivering prompt, clear, and helpful support
  • Serve as a reliable point of contact for both Senders and Drivers

Requirements

  • Excellent English communication skills, both verbal and written
  • Previous experience in operations, logistics, customer service, or support roles—ideally in delivery or transport
  • Strong ability to multitask, prioritise, and resolve issues in real time
  • Comfortable handling both customer-facing and driver-facing interactions
  • Proficient with digital tools such as CRM systems, routing apps, and communication platforms
  • Calm, empathetic, and professional under pressure
  • High attention to detail and strong problem-solving abilities
  • Willing to work 100% onsite with a shifting schedule, including weekends
  • Bachelor's degree preferred but not essential with relevant experience

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

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