Strategic Operations Manager

24 hours ago

Pasay, National Capital Region, Philippines beBeeOperations Full time $80,000 - $100,000
Operations Manager Role

We are seeking a skilled Operations Manager to join our team and drive seamless execution across teams.

About the Role
  • The successful candidate will be responsible for optimizing systems, driving performance, and scaling operations effectively.
  • This role combines strategic leadership with hands-on execution, requiring strong analytical and problem-solving skills.

Main Responsibilities:

  1. Delivery Oversight & Client Success

  2. Serve as the primary escalation point for client or operational issues, resolving challenges swiftly and professionally.

  3. Anticipate risks, manage expectations proactively, and safeguard client trust and operational integrity.

  4. Gather and analyze client feedback to anticipate needs, course-correct in real time, and drive continuous improvement.

  5. Own the end-to-end client lifecycle, from onboarding to ongoing relationship management, ensuring consistently exceptional service.

  6. Monitor Executive Partner (EP) performance and operational KPIs, proactively identifying gaps and implementing corrective action.

What You Bring
  • Proven stakeholder or client-facing communication experience.
  • Strong analytical and problem-solving skills, with ability to adapt to changing priorities.
  • Familiarity with high-accountability delivery models from an agency or BPO background is beneficial.

Requirements:

  • 4+ years of experience in EA, Operations Manager, or Chief of Staff-type roles.
  • 1-2 years of experience mentoring or managing professionals in a team leadership capacity.
  • Tech-fluency, comfortable with tools such as Google Workspace, Notion, Slack, Zapier, Hubspot, and Outlook.
Benefits
  • A fast-paced and dynamic work environment.
  • An opportunity to make an impact on fast-growing startups and dynamic companies.
  • A chance to work with high-growth startups and dynamic companies from the comfort of your own home.
Nice-to-Haves
  • EA Coaching: Experience in EA coaching will be valuable as you'll mentor and support a growing Executive Partner (EP) team.
  • Onboarding & Training: Skills in onboarding and training contribute to faster EP ramp-up and delivery.
  • Process Improvement: Ability to drive process improvement supports scale and system building.
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