Strategic Operations Leader

We are seeking an experienced Training and Operations Manager to join our team. This role offers a unique blend of strategic leadership and hands-on execution, ensuring seamless client delivery and exceptional service standards.

The ideal candidate will have 4+ years of experience in EA, Operations Manager, or Chief of Staff-type roles, with 1-2 years of experience mentoring or managing professionals in a team leadership capacity.

• Delivery Oversight & Client Success
• Oversight of the end-to-end client lifecycle, from onboarding to ongoing relationship management, ensuring consistently exceptional service.
• Monitoring Executive Partner performance and operational KPIs, proactively identifying gaps and implementing corrective action.
• Gathering and analyzing client feedback to anticipate needs, course-correct in real time, and drive continuous improvement.
• Serving as the voice of the client internally, ensuring alignment between expectations and delivery outcomes.
• Team Leadership, Training & Coaching
• Leading, mentoring, and inspiring a remote team of Executive Partners, driving performance and engagement.
• Designing and executing onboarding programs, equipping new hires to deliver top-tier client support from day one.
• Shadowing and auditing EP workflows, providing coaching, performance feedback, and accountability to raise the bar across the team.
• Managing conflict decisively and maintaining a culture of high performance and continuous learning.
• Operational Systems & Process Optimization
• Building, refining, and managing internal SOPs, playbooks, and workflows that scale operations efficiently.
• Partnering cross-functionally with Training, Partnerships, and senior leaders to streamline processes and strengthen operational alignment.
• Maintaining dashboards, reporting tools, and automation (Notion, Slack, Google Workspace, Zapier) to drive visibility, accountability, and data-informed decisions.
• Identifying operational bottlenecks and implementing solutions to increase speed, quality, and client satisfaction.

• 4+ years of experience in EA, Operations Manager, or Chief of Staff-type roles.
• 1-2 years of experience mentoring or managing professionals in a team leadership capacity.
• Proven stakeholder or client-facing communication experience.
• Tech-fluent with Google Workspace, Notion, Slack, Zapier, Hubspot, and Outlook.
• Autonomous, self-managed, and outcome-driven work style.
• Flexible working hours, ability to align with MENA hours.
• Fluent English communication (written and spoken).
• Experience in async, remote team environments.
• Comfort with change, ambiguity, and shifting priorities; operational agility.
• Ability to level up underperformers through coaching.
• Assertive across stakeholders with an async-first communication approach.
• Understands executive expectations and high standards; demonstrates client maturity.
• Builds systems to drive scalable operations, not just firefighting.
• Proficient with Notion, Slack, Trello, and Google Workspace.
• Cross-timezone fluency and strong documentation culture for remote work.

• EA coaching experience to mentor and support a growing Executive Partner team.
• Onboarding & training experience to accelerate EP ramp-up.
• Process improvement skills to support scale and system building.
• Conflict resolution experience to manage client escalations diplomatically.
• Agency/BPO background with high-accountability delivery models is beneficial.
• Bonus: experience as a tech-savvy EA with a strong service mindset.

We offer a dynamic work environment, opportunities for growth, and the chance to impact fast-growing startups and dynamic companies from home.

• Meaningful work & growth: delivering excellent client experiences.
• Employees are our biggest asset: career and welfare support.
• Global reach & local impact: work with global startups from home.
• Powering global startups: helping startups focus on growth.