Customer Resolution Specialist

3 days ago

San Fernando, Central Luzon, Philippines beBeeCollections Full time ₱100,000 - ₱120,000
Job Overview

We are seeking skilled professionals who can effectively communicate with customers to resolve outstanding balances while maintaining respectful and solution-focused interactions.

The ideal candidate will be a persuasive communicator who thrives in a results-driven environment, with strong negotiation and conflict resolution skills. They must be able to remain calm, professional, and empathetic under pressure.

Main Responsibilities:
  • Contact customers via phone and email regarding overdue accounts to discuss balances and payment options.
  • Work with customers to establish realistic and effective repayment plans or settlements.
  • Monitor and follow up on missed payments and broken promises to pay.
  • Update customer records, payment statuses, and notes in the system accurately and promptly.
  • Ensure all collection activities comply with regulatory standards, including debt collection laws and company policies.
  • Maintain detailed and organized records of all interactions and collection efforts.
Requirements:
  • Candidates must be at least 18 years old.
  • A high school diploma or equivalent is required.
  • Bilingualism in English and Spanish is mandatory.
  • Previous experience in collections, customer service, or call center environments is preferred.
What We Offer:
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The chance to work with a leading Business Process Outsourcing (BPO) company.

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